Responsibilities

• Define and maintain physical brand standards across all training centers
• Partner with Marketing to create and implement in-person brand guidelines
• Conduct regular on-site and virtual facility audits to assess brand compliance
• Evaluate customer experience from arrival through on-site navigation and environment
• Identify gaps, document findings, and recommend corrective actions
• Prioritize improvements based on cost and return on investment
• Ensure consistency in signage, displays, and branded materials across locations
• Manage physical brand assets, including updates and replacements
• Support brand presence at industry events and trade shows
• Collaborate cross-functionally with Facilities, Marketing, and local teams

Requirements

• Experience managing multi-location brand standards, facilities, or customer experience
• Strong understanding of brand consistency and environmental design principles
• Experience conducting audits, inspections, or compliance reviews
• Ability to travel frequently and work independently in the field
• Strong organizational and documentation skills
• Ability to collaborate across teams and departments
• Experience working with vendors and managing physical assets
• Strong attention to detail with a creative, solutions-oriented mindset
• Must be comfortable with extensive travel to our training centers.

Benefits

• Starting pay commensurate with experience
• Employer Paid Life Insurance
• Medical coverage (Starting Day 1)
• Dental/Vision/Life Insurance (Starting Day 1)
• Critical Illness and Accident Insurance
• Short-Term and Long-Term Disability Insurance
• 401(k) Enrollment (100% Vested with no employer contributions)
• 8 Paid Holidays
• 13 Paid Time Off Days per Year (PTO is earned on an accrual-basis)