Manager, Project Manager | Market Community Engagement Lead - Chicago (Central Region)

Responsibilities

• Serve as the local market expert, developing comprehensive neighborhood profiles and uncovering local insights that feed into our centralized Market Programming design engine. Activate high-impact, repeatable experiences and localized campaigns within the Central footprint.
• Collaborate with Community Impact & Investment, Global Policy Affairs, and the Market Presidents Network (MPN) to align on local portfolios, track grant partnerships, and co-plan regional program amplification.
• Serve as the physical activation arm for community investments. Partner with Community Impact & Investment to connect vetted non-profit partners and grantees into Café programming and local events.
• Partner side-by-side with Café Coaches, Market Executives, and Café teams. Deliver Café readiness planning and preparedness tools to ensure Café Ambassadors are equipped to execute experiences seamlessly.
• Consult, review, and shepherd all local event proposals through the Well Managed Risk Review process. Manage local event budgets, 3rd party vendor contracts, POs, and invoices in compliance with corporate standards.
• Establish trust-based relationships with local civic, business, and non-profit organizations. Bring net-new strategic relationships and sponsorships to the market through compelling brand storytelling.
• Uncovering hyper-local community needs and feeding insights back into the Market Programming team to shape scalable, repeatable experiences.
• Localizing national brand activations and product campaigns through structured in-Café and out-of-Café experiences.
• Seamlessly deploying both wide-net financial health offerings (e.g., Money & Life) and hyper-localized community programs in targeted markets.
• Acting as an experiential programming execution liaison

Requirements

• Bachelor’s Degree or Military experience
• At least 3 years of project or process management experience
• At least 2 years of business development or community engagement experience

Preferred

• 4+ years of project, process, or event management experience
• 5+ years working in a customer-facing or community-centric environment (Retail, Hospitality, Corporate Responsibility, or Non-Profit management)
• Proven experience navigating complex, matrixed stakeholder environments with cross-functional pod structures
• Experience managing event budgets, vendor contracts, and compliance or risk protocols