Manager, Pharmacy Solutions Marketing, Immunology - Patient Engagement & Customer Solution (PECS)

Responsibilities

• - Px Strategy & Design (Compete): Collaborate with Immunology Px and brand teams to execute on the pharmacy channel engagement plan and programming strategy to support in-office or home delivery models; Use market assessments, competitive landscapes, voice of customer, and industry trends to design programs that improve access, speed to therapy, and persistency
• - Launch Excellence: Support Immunology launches and label expansions by readying specialty pharmacy partners, standing up hypercare reporting, and ensuring program pull-through to the field
• - Operational Excellence (Execute): Use patient analytics, voice of customer, benchmarking, and compliance monitoring to support continuous optimization of program performance (KPI attainment, efficiency, cycle time); Partner with pharmacies to identify and deploy operational enhancements; Simplify and standardize ways of working across the Immunology specialty pharmacy network; Proactively share learnings and best practices within the Pharmacy Solutions team
• - Account Management: Partner with national and local account teams to identify strategic Immunology specialty pharmacy partners and identify addressable gaps in patient experience; Influence priorities of account team; Support contracting efforts; Lead quarterly business reviews with pharmacies
• - Program Operations & Compliance: Accountable for program development and launch with pharmacies in accordance with regulations and internal policy, including approvals (legal, compliance, privacy), negotiation and contracting, and fair market value assessments
• - Measurement & Reporting: Monitor KPIs that reflect Immunology patient needs and brand strategies (e.g., fulfillment, time to ship, adherence, persistency); Present performance summaries, insights, and recommendations to Immunology Px teams
• - Teaming: Collaborate with cross-functional business partners in a complex, matrixed environment
• - Culture (Optimize): Model the C.E.O. Leadership Behaviors and participate in a culture of learning, smart risk-taking and experimentation within team and through pharmacy partners, including adoption of AI and new technologies
• - Diversity, Equity, and Inclusion: Contribute to an inclusive and equitable environment in support of the company's commitment to equal employment opportunity and the value of a diverse workforce
• - Leadership & Ethics: Demonstrate ethical, Credo-based approaches with deep knowledge and respect for legal and compliance requirements

Requirements

• Bachelor’s degree; PharmD or MBA is preferred
• A minimum of two (2) years relevant heathcare business experience, including experience in Sales, Marketing, Account Management, Operations, Analytics and/or related fields is required.
• Specialty Pharmacy experience is preferred
• Experience in Immunology (dermatology, rheumatology, and/or gastroenterology) or other specialty market is strongly preferred
• Strong strategy, innovation, analytics skills, and excellent overall business acumen is required
• Experience in developing, maintaining, and influencing strategic business relationships is required
• Experience with budget management; business planning
• Must be capable of managing and prioritizing multiple priorities with a focus on program management and oversight
• Must demonstrate excellent communication & leadership skills with the ability to influence without authority and partner cross-functionally
• Must be able to demonstrate ability to think strategically and successfully operate in two worlds - big picture orientation with attention to detail

Preferred

• Brand Positioning Strategy, Collaborative Selling, Commercial Awareness, Content Marketing, Cross-Functional Collaboration, Customer Intelligence, Data Analysis, Developing Others, Digital Marketing Platforms, Execution Focus, Financial Analysis, Inclusive Leadership, Innovation, Leadership, Marketing Campaign Management, Operations Management, Performance Measurement, Resource Planning, Sales Promotions, Succession Planning, Team Management

Benefits

• Vacation –120 hours per calendar year
• Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
• Holiday pay, including Floating Holidays –13 days per calendar year
• Work, Personal and Family Time - up to 40 hours per calendar year
• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
• Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
• Caregiver Leave – 80 hours in a 52-week rolling period10 days
• Volunteer Leave – 32 hours per calendar year
• Military Spouse Time-Off – 80 hours per calendar year
• For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits