Responsibilities

• Provide reactive crisis management and communications support for clients during active cybersecurity incidents, collaborate with technical teams to evaluate evolving business risks.
• Lead all incident response communications activities across internal and external stakeholders while delivering strategic counsel to executive organization leadership.
• Facilitate workshops to develop customized cyber crisis communications plans and playbooks leveraging best practices and lessons learned from live incidents.
• Design and execute tabletop exercises and training sessions to evaluate and strengthen crisis management response capabilities for communications and incident response teams.
• Identify new service opportunities, support business development, and produce thought leadership on emerging trends and issues within the crisis communications landscape.

Requirements

• Bachelor's degree in Computer Science, Information Systems, Cybersecurity or related technical field or equivalent practical experience.
• 8 years of experience in public relations, media relations, or communications.
• 3 years of experience focused on cyber crisis situations and crisis communications specific to cybersecurity or technology.
• 3 years of experience with crisis management, responding to cybersecurity or technology events.

Preferred

• Experience in leading accounts as a primary counselor, providing strategic communications advice to organization executives and clients.
• Expertly set and manage expectations with both internal team members and external stakeholders.
• Pivot agilely to prioritize tasks in fast-paced, changing environments as a creative, self-driven team player.
• Guide clients through complex crises with empathy, urgency, and a calm disposition during high-impact events.
• Communicate effectively with technical and non-technical audiences using strong written and verbal presentation skills.