Manager, Managed Marketing at Toast | USA | $90K/yr – $184K/yr

Manager, Managed Marketing

USA (Hybrid)

$90K/yr – $184K/yrSenior Level8+ years expFull time

Posted 2 months ago

Job Summary

Own people leadership and quality governance for a growing customer-marketing function, with a focus on scalable team processes and regular business reviews that uncover revenue opportunities.

Team development: hire, onboard, set goals, 1:1s, QA reviews, and career paths
Quality and escalations: first line for customer escalations; QA checklists and policy alignment
Process scaling: innovative workflows and calibration to drive efficiency and growth

Job Description

Responsibilities

Lead and develop a high‑performing team of 10-12 Specialists: hire/onboard, set goals, run weekly 1:1s, conduct QA reviews of campaign calendars and copy, and create career development paths; establish coaching rhythms and calibration across the team
Handle escalations and quality: serve as the first line for customer escalations; implement QA checklists and review cycles to ensure compliance with Toast Marketing Guidelines and legal/brand standards
Develop and implement innovative ways to work smarter and scale the team.
Uncover and create opportunities to drive customer growth (revenue, expansion, efficiencies) through regular books of business reviews.

Toast

3.9 Glassdoor

Toast empowers restaurants of all sizes to build great teams, increase revenue, improve operations, and delight guests. We pair our deep understanding of the restaurant industry with powerful cloud based software and restaurant-grade hardware to deliver an intuitive, all-in-one platform, across point of sale, guest marketing, digital ordering & delivery, and payroll & HRWe are Toasters! Think you could be one too? https://careers.toasttab.com/

Founded in 2011

Boston, Massachusetts, USA

7.4K employees (366 in marketing)

pos.toasttab.com

71% recommend to a friend

71% CEO approval