Responsibilities

• Lead and develop a high‑performing team of 10-12 Specialists: hire/onboard, set goals, run weekly 1:1s, conduct QA reviews of campaign calendars and copy, and create career development paths; establish coaching rhythms and calibration across the team
• Handle escalations and quality: serve as the first line for customer escalations; implement QA checklists and review cycles to ensure compliance with Toast Marketing Guidelines and legal/brand standards
• Develop and implement innovative ways to work smarter and scale the team.
• Uncover and create opportunities to drive customer growth (revenue, expansion, efficiencies) through regular books of business reviews.