Manager, Lifecycle Marketing

New York City, NY (Hybrid)

$66K/yr – $77K/yrMid Level2+ years expFull time

Posted 5 weeks ago

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Job Summary

Own the end-to-end lifecycle email program for a portfolio of Hearst brands, driving onboarding, activation, retention, and winback while coordinating with Creative, Brand, Product, and Data to craft personalized experiences that lift subscriber value.

  • Lifecycle email ownership: segmentation, onboarding flows, retention tactics, and behavioral triggers across multiple brands.
  • Cross-functional collaboration: align with Creative, Brand, Product, and Analytics to deliver personalized experiences and measurable impact.
  • Testing and optimization: run a prioritized roadmap to improve engagement, conversions, and retention across channels.

Job Description

Responsibilities

  • Lead the strategy, planning, and execution of lifecycle email marketing programs across Hearst Magazines' portfolio, including ongoing campaigns, automated customer journeys, and key go-to-market initiatives.
  • Develop audience segmentation strategies that drive subscriber acquisition, engagement, retention, and long-term customer value.
  • Build, optimize, and scale automated lifecycle programs, including onboarding, retention, winback, and behavioral trigger campaigns.
  • Partner closely with Creative, Brand Marketing, Product, Data, and other cross-functional teams to deliver personalized, customer-centric experiences that align with brand objectives.
  • Analyze campaign performance across key metrics, including engagement, click-through rate, conversion, and retention, and translate insights into actionable recommendations.
  • Manage an ongoing testing and optimization roadmap to continuously improve campaign performance and customer experiences.
  • Champion lifecycle marketing best practices, personalization strategies, and emerging email marketing trends to drive innovation across the portfolio.
  • Help build scalable lifecycle marketing processes that support membership growth while strengthening audience loyalty across Hearst's brands.

Requirements

  • 2+ years of experience in lifecycle, CRM, email, performance, or digital marketing, or equivalent experience.
  • Experience developing and executing email marketing campaigns that drive measurable business results.
  • Proficiency with email service providers (ESPs), marketing automation platforms, and audience segmentation strategies.
  • Strong analytical skills with the ability to interpret campaign performance data and develop strategic recommendations.
  • Demonstrated ability to manage multiple projects while maintaining strong attention to detail in a fast-paced environment.
  • Excellent collaboration and communication skills with experience working across creative, product, marketing, and analytics teams.
  • A proactive, adaptable, and results-oriented mindset with a passion for testing, learning, and continuous improvement.
  • Ability to work in our New York City office on a hybrid schedule of four days per week.

Benefits

  • Work with the Best: Collaborate with top-tier professionals across media, advertising, tech, fashion, lifestyle, and publishing, shaping the future of these dynamic industries.
  • Grow Your Skills: Unlock your potential with access to innovative training programs, immersive workshops, and exclusive industry events.
  • Work-Life Harmony: Enjoy the flexibility of hybrid work, empowering you to balance professional success with personal priorities.
  • Foster Connection & Belonging: Join our Employee Resource Groups and help create a welcoming workplace where everyone feels valued and empowered.
  • Wellness First: Prioritize your well-being with a comprehensive benefits package that includes medical, dental, and vision insurance from Day 1.
  • Plan for Your Financial Future: Enjoy competitive financial perks, including a 401(k) plan with a generous company match.