Responsibilities

• Establish and maintain a timely, trusted view of ticket sales, attendance, revenue, booking pace, conversion, average order value, per-capita spend, retail performance and marketing effectiveness across relevant Americas businesses and partners.
• Define the business questions, KPI hierarchy, data definitions, source-of-truth rules and reporting requirements needed to monitor performance consistently across experiences, retail and priority partners.
• Develop and deliver daily, weekly, monthly and seasonal performance reporting; identify meaningful trends, root causes, emerging risks and actionable opportunities.
• Segment performance by experience, product, audience, channel, geography, visit date, promotion and customer cohort to surface drivers of growth or underperformance.
• Own or coordinate recurring attendance, ticket-sales and revenue pacing views and forecast inputs, in partnership with Finance, commercial and operational stakeholders.
• Analyze historical demand, advance bookings, seasonality, local versus tourist visitation, market conditions, promotions, product mix and operational capacity to inform scenario planning.
• Quantify gaps to plan, evaluate likely commercial impact and recommend actions across media, CRM, offers, partnerships, pricing inputs and operational availability.
• Assess new launches, seasonal activations, upsell opportunities, repeat visitation and retail initiatives to support prioritization and stronger business cases.
• Lead the weekly cross-functional Growth War Room, bringing together Marketing, Finance, Operations, Technology, Research and relevant partner teams around actuals versus forecast, drivers, risks and opportunities.
• Translate analysis into specific recommended actions, assign owners and timelines, document decisions, and track follow-through and commercial results.

Requirements

• 5-8 years of relevant experience in business analytics, growth strategy, commercial performance, business intelligence, revenue management, marketing analytics or a related field.
• Demonstrated success translating complex sales, customer and marketing data into clear recommendations that improve revenue, attendance, conversion or investment effectiveness.
• Strong experience defining KPIs, reporting requirements, forecasting inputs, data-quality controls and cross-functional performance operating cadences.
• Advanced Excel skills and experience with business-intelligence platforms such as Tableau, Power BI or Looker; working knowledge of SQL, web analytics and data-warehouse concepts preferred.
• Understanding of marketing measurement, attribution, campaign tagging, conversion funnels, customer segmentation and structured test-and-learn approaches.
• Excellent executive communication, stakeholder-management and facilitation skills, including the ability to align technical and nontechnical teams around a shared view of performance.
• Experience in entertainment, attractions, hospitality, travel, ticketing, retail, consumer businesses or multi-location environments strongly preferred.
• Obsesses over data accuracy, consistency and business relevance; investigates root causes before drawing conclusions.
• Connects analytical insight to commercially practical action and follows through on measurable outcomes.
• Influences effectively without direct authority and constructively challenges assumptions across functions.

Benefits

• health insurance coverage
• an employee wellness program
• life and disability insurance
• a retirement savings plan
• paid holidays and sick time and vacation