Manager - eCommerce Performance

Tampa, FL (Hybrid)

$66K/yr – $83K/yrSenior Level8+ years expFull time

Posted 2 days ago

Job Description

Responsibilities

Own the global e-commerce reporting calendar across all cadences, from weekly operational tracking through to monthly VP-level performance reports, quarterly business reviews, and annual strategic sessions
Produce and manage the monthly global e-commerce performance report, a key commercial document reviewed by VP and senior leadership across global and regional teams, combining data rigor with a clear business narrative
Manage the standard performance reporting suite covering sales, revenue, traffic, consumer behaviour, and funnel metrics across direct and indirect channels
Deliver dedicated market performance reporting and analysis in partnership with Regional E-Commerce Leads, providing actionable insights to support market decision-making across direct and indirect channels
Track and measure performance uplift from platform migrations and technology deployments, establishing pre/post KPI frameworks to quantify business impact
Report on feature activations and CX enhancements across the e-commerce ecosystem
Support in-year forecasting by working with Regional Leads and markets to track performance against targets and flag variances early
Oversee the data collection and preparation process for global e-commerce reporting across system data, market data, and indirect (3rd party) e-commerce data, ensuring accuracy and completeness at every stage
Coordinate indirect e-commerce data collection across markets and 3P partners, validating that data is structured, consistent, and ready for reporting and insights
Maintain and update global e-commerce dashboards in coordination with the technical team, ensuring data is current, reliable, and fit for decision-making at all levels of the organization

Requirements

A degree in Business, Marketing, E-Commerce, Business Intelligence, Data Management, Analytics or a related field.
8-12 years of experience in e-commerce, digital analytics, business intelligence or a related field
Minimum 5 years working in e-commerce or digital performance in a global or multi-market environment
Minimum 2 years coordinating a reporting function, analytical team or agency workstream
Proven experience designing KPI frameworks and presenting to senior stakeholders
Demonstrated ability to translate data into commercial recommendations within or alongside business teams
Ability to turn complex performance data into clear narratives that drive business decisions
Strong commercial understanding of what drives e-commerce revenue, acquisition and retention
Skilled at working across organizational boundaries and influencing without direct authority
Experienced in managing or directing external partners and agencies, with the ability to brief clearly and hold teams accountable for quality

Preferred

Python basics (nice to have)
Similarweb or equivalent competitive intelligence tool (advantage)
Adobe Analytics (strong advantage)
SQL, with fluency in reading and writing queries for data extraction and validation (strong advantage)

Benefits

Competitive salary, bonus eligibility, medical, dental, vision, 401(k) with company match, wellness programs, commuter benefits, pet insurance, PTO, and more.
Smart Work hybrid flexibility.
Opportunities to innovate, grow, and make an impact.
An inclusive culture where every contribution matters.
Global career development opportunities.

Philip Morris International U.S.

Philip Morris International’s U.S. businesses (PMI U.S.) are invested in America’s future. From building advanced manufacturing facilities to engaging deeply with civil society to promote progress within communities nationwide, the people of PMI U.S. are proud to be part of America’s continued growth and excellence. Via PMI’s global headquarters in Stamford, Connecticut, and other locations nationwide, we contribute leadership, jobs, investment, and innovation on U.S. soil. PMI’s U.S. affiliates employ more than 2,500 people—and we’re growing. PMI U.S. is on a mission to improve public health by providing the ~30 million legal-age Americans who still smoke with innovative, FDA-authorized alternatives that help them leave conventional cigarettes and other traditional tobacco products behind. We do so responsibly, with stringent policies in place to deter access by anyone under age 21.PMI U.S. works every day to be a good neighbor in the communities where we live, work, and conduct business. We’re committed to giving back in ways that benefit people and communities for the long term, with a focus on supporting military veterans and their families, economic empowerment, and disaster preparedness and relief. Our people are the heart of our success. We’re committed to supporting them in learning and developing new skills and ways of working. The growth of PMI U.S. employees fuels our business growth. As our business expands, it creates more opportunities for people to advance on their continuous learning journeys and in their careers. For more information about PMI U.S., please visit https://www.uspmi.com/."PMI U.S.", "We", "Our" and "Us" refer to Philip Morris International's U.S. family of businesses. References to "PMI" mean Philip Morris International Inc. and all its subsidiaries

Founded in 1985

Stamford, Connecticut, USA

562 employees (56 in marketing)

www.uspmi.com