Responsibilities

• Lead and Develop the Digital Marketing Technology Team
• Foster a collaborative environment where team members are encouraged to experiment, introduce new ideas, solve problems, and continuously improve how the team operates.
• Assess project complexity, estimate effort and timelines, prioritize incoming work, and delegate assignments based on team capacity and technical expertise.
• Establish clear expectations, provide ongoing feedback, remove blockers, and help team members expand their technical and professional capabilities.
• Build scalable processes, documentation, and SOPs that increase team effectiveness and reduce reliance on individual knowledge.
• Lead, coach, and develop a growing team responsible for the technical and operational support of Impact Marketing.
• Serve as a hands-on player-coach , providing direction while remaining capable of stepping into technical, creative, operational, or client-facing work when needed.
• Own, Evolve and Grow the Impact Marketing, SMB Marketing and Banker Enablement Platforms
• Serve as a technical and operational leader for Impact Marketing (and other portals) and its customized MarCom Central content management environment.
• Develop a strong understanding of the platforms’ front-end user experience and underlying technical functionality.

Requirements

• 7+ years of progressive experience across digital marketing, marketing technology, web development, marketing operations, platform management, creative technology, or a related discipline.
• Hands-on experience with HTML and CSS , including the ability to understand, troubleshoot, and guide web-based development.
• Working knowledge of JavaScript and web technologies sufficient to evaluate technical requirements, troubleshoot issues, and partner effectively with developers.
• Experience with Adobe Creative Cloud, including Photoshop, InDesign, Acrobat, or related design tools.
• Demonstrated ability to create or refine digital design work when needed, with strong visual judgment across layout, hierarchy, typography, color, spacing, brand consistency, usability, and accessibility.
• Ability to evaluate creative work, explain design choices and tradeoffs, and translate visual feedback into clear, actionable direction for designers, developers, marketers, and agency partners.
• Experience with Asana or a comparable project management platform.
• Demonstrated people management experience , including coaching, developing, delegating work to, and providing direction to technical or marketing professionals.
• Experience working with content management systems, marketing platforms, web platforms, or similarly configurable digital technology.
• Understanding APIs, SQL, web browsers, digital accessibility, email development, or related web technologies.

Preferred

• Experience with MarCom Central or another multi-brand/customized content management or marketing asset platform.
• Advanced HTML/CSS experience and practical experience working with JavaScript.
• Experience with Salesforce and data-driven marketing workflows.
• Experience with Workfront or comparable solution for coordinating with creative or agency partners.
• Experience with Google Analytics, Power BI, Tableau, or similar reporting and visualization platforms.
• Experience implementing, migrating, evaluating, or enhancing marketing technology platforms.
• Experience supporting marketing technology within financial services, fintech, payments, banking, or another highly regulated environment.
• Experience supporting platforms serving multiple brands, business units, clients, or customer groups at scale.
• Experience applying user experience, interaction design, responsive design, or digital accessibility principles within web-based marketing experiences.