Responsibilities

• - Work to implement our clients’ brand strategies and digital best practices in each tactic (email, display, web, social), throughout the asset creation process including content, design, and development
• - Collaborate with Strategy, Creative and Account to oversee creation of innovative and strategic digital executions
• - Use AI-tools such as Bannerify, Perplexity, and Claude Code to improve activation accuracy and efficiency
• - Collaborate with Experience Strategy team to gather and analyze performance and provide optimization recommendations
• - Provide consultative decisions regarding digital deliverables to ensure all specs are accurate and feasibility of projects (including but not limited to websites, social media, video, display banner, emails, experiential)
• - Assist with QA/ UAT processes and development of functional requirements for digital projects
• - Build and foster relationships with third-party publishers, media teams, and clients including applicable packaging and handoffs of content
• - Lead and/or participate in client communications inclusive of tactical/vendor status calls, presentations, and digital media planning
• - Assist in submission preparation, working closely with account and project management team members
• - Improve and document processes leveraging AI-tools to improve efficiency, quality, and scale

Requirements

• - 2-4 years of experience in digital engagement, digital strategy, or digital operations within an agency or regulated industry environment
• - Strong attention to detail and comfort working with complex specs and channel requirements
• - Curiosity about digital channels, emerging platforms, and AI-enabled tools — and a desire to experiment thoughtfully
• - Ability to follow structured processes while raising questions and risks when something looks off
• - Clear, proactive communication with teammates and a collaborative, solution-oriented mindset