Manager, Creative Project Management

Responsibilities

• Owns end-to-end project management for assigned creative workstreams — brand paid social, acquisition and consideration advertising (paid search, display, CTV, programmatic, lead gen), and related production — tracking milestones, ownership, and deliverables.
• Translates creative briefs into actionable production schedules and workback plans, including from early-stage or evolving briefs.
• Identifies and mitigates project risks proactively; escalates blockers to the Sr. Manager and partners early.
• Manages creative schedules and milestones for both internal and external productions, from kickoff, concepting, and pre-production through shoot, post, and final delivery. Ensures deliverables meet channel, format and brand specifications.
• Partners with the Sr. Manager and creative stakeholders to define external project scopes and statements of work, and reviews partner estimates against approved scope, escalating change orders before work proceeds.
• Runs the review and approval cycle across creative, strategy, and legal stakeholders.
• Oversees talent, music licensing, and usage rights tracking in partnership with production and legal teams, and manages trafficking and delivery of finished assets.
• Serves as the day-to-day operational point of contact for creative agency and internal partners and stakeholders across assigned channels; defines deliverables, timelines, and feedback cycles.
• Onboards new partners to CarMax brand standards and workflows.
• Partner with internal teams to manage creative requests, working alongside media strategists and creatives who lead the brief to ensure the ask is clear and aligned.

Requirements

• 4–7 years in project management, campaign production, or creative operations; in-house brand, agency, or combined experience considered.
• 2+ years managing video production, including oversight of agency- or vendor-led shoots from pre-production through final delivery.
• Working knowledge of the video production lifecycle: bidding and estimates, pre-production, production, post-production, finishing, and versioning.
• Experience coordinating legal review for advertising or content assets.
• Strong written and verbal communication; able to present status, risks, and decisions clearly to senior stakeholders.
• Demonstrated ability to manage multiple concurrent projects and maintain brand and creative quality standards while driving operational efficiency.
• Wiling to occasionally travel for work, up to 4 weeks per year.

Preferred

• In-house brand or agency experience supporting a national consumer brand.
• Experience managing or mentoring junior project staff or coordinators.
• Experience working with external production companies, editorial houses, or post-production vendors.
• Proficiency in monday.com or a similar platform; experience building project boards for cross-functional teams.
• Experience managing talent, music, and usage rights for produced video, and familiarity with delivery specs and trafficking across digital and social channels.
• Experience defining scopes and statements of work with agency or production partners, reviewing bids, and managing change orders and production budgets.

Benefits

• Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.
• Associates that are considered full-time hourly or commission/incentive eligible:
• To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.
• For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.
• Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.
• For more details about benefits, please visit our CarMax Benefits website.