Manager Corporate Communications

Own the airline\'s global communications program by shaping executive visibility, media relations, and crisis response to protect JetBlue\'s reputation and grow engagement.

• Build strategic, integrated communications plans that apply creative tactics that use a variety of communication channels, including media relations, digital and social, internal communications, and video
• Shape stories and messages that resonate with customers, media, influencers, and social followers
• Develop communications strategy that elevates JetBlue as a leading company, within the industry and beyond

• Counsel and advise JetBlue leaders on communications approaches
• Create strategy for programs and events that gain high level media interest
• Maintain and develop strong traditional and online media relationships; pitch story ideas, staff interviews, and shape stories with relevant media
• Track relevant industry news and trends to identify opportunities
• Develop and edit materials such as communications plans, fact sheets, news and online media materials, bylined articles and presentations
• Identify executive visibility and speaking opportunities for JetBlue leaders and prepare spokespeople for media interviews and speaking engagements
• Manage consumer PR agency day-to-day activity

• Manage projects to completion, including coordinating across internal functions
• Collaborate with brand marketing, social media, and customer support social media teams to develop integrated storytelling and social/digital content that captures a consumer, lifestyle, and travel audience
• Demonstrate familiarity with leading media monitoring and social listening platforms; analyze, measure and report on media coverage and social engagement
• Jump in to support reactive communications needs, including airline crisis and issues events, as needed
• Take a significant role in the development of Crewmembers to support their engagement, growth, and goal achievement

• Other duties as assigned

• Five (5) years of related communications experience
• Previous project management experience
• Able to demonstrate critical thinking and communication skills through a work sample task
• Strong team orientation and interpersonal skills; collaborative approach across functions and teams
• Motivated self-starter, demonstrates attention to detail within a fast-paced environment
• Experience engaging in social networks, digital media, online forums and/or blogging
• Available for occasional overnight travel (30%)
• Currently in possession of a valid passport or equivalent to travel in and out of the United States
• Comfortable working directly with Senior Leadership and cross-functional teams
• Ability to work flexible hours and be available for emergency response on short notice

• Must be available occasionally for unplanned events, including incident and crisis response
• Ability to create PowerPoint presentations and plans, and general use of Microsoft Office suite
• Excellent verbal and written communication skills
• Able to meet multiple and/or tight deadlines
• Ability to multi-task and work well under pressure
• Ability to work independently and in a team environment
• Detail oriented with excellent organizational skills
• Must pass a pre-employment drug test
• Must be legally eligible to work in the country in which the position is located/Authorization to work in the US is required, this position is not eligible for visa sponsorship

• Seven (7) years of communications experience
• Experience working in a public relations or communications agency
• History of supporting well-known brands
• Travel and tourism, airline, and aviation experience