Responsibilities

• Develop and maintain the Center's narrative framework and visitor storytelling approach, translating Xylem's strategy, innovation, and customer impact into engaging, accessible experiences
• Identify and curate stories, demonstrations, case studies, and content that showcase Xylem's leadership across the water cycle
• Lead development of exhibit content, presentations, digital experiences, demonstrations, and visitor materials, coordinating with subject matter experts and business leaders to ensure accuracy and relevance
• Ensure all content remains current and aligned with Xylem's brand, strategic priorities, and the real-world water challenges our customers face
• Own content standards, narrative governance, and content approval processes for Center experiences, ensuring consistency across customer engagements while enabling appropriate visit-level customization
• Partner with designers, exhibit developers, AV partners, and agencies to create visitor experiences that integrate physical, digital, and interactive elements seamlessly
• Continuously evaluate and improve how visitors experience the Xylem brand, incorporating feedback and performance data to raise the bar on engagement and impact
• Facilitate content development workshops and reviews with stakeholders, managing approvals and alignment processes across the organization
• Serve as the primary connection between internal experts and external design partners, ensuring the Center's experiences reflect both technical depth and compelling human storytelling

Requirements

• 5–10 years of experience in content strategy, experience design, communications, marketing, museum planning, visitor centers, or related fields
• Strong storytelling, facilitation, and project management skills
• Proven ability to translate technical concepts into compelling customer narratives
• Core Competencies: Strong strategic thinking and creative execution capability
• Core Competencies: Excellent stakeholder management and cross-functional collaboration skills
• Core Competencies: High level of ownership, curiosity, and attention to detail
• Core Competencies: Ability to work effectively across creative, technical, and business functions

Preferred

• Familiarity with exhibit development, experiential marketing, or customer experience environments preferred

Benefits

• generous benefit package, including Medical, Dental, and Vision plans, 401(k) with company contribution, paid time off, paid parental leave, and tuition reimbursement.