Manager, Communications & Storytelling

Responsibilities

• Help develop and execute integrated communications strategies that increase awareness, understanding, and credibility for FICO’s software business and the evolution of our platform story.
• Bring creative ideas and a sharp business lens to proactive storytelling, including timely angles and newsjacking that put FICO at the center of the industry conversation.
• Build and maintain relationships with technology, financial services, trade, and business reporters; proactively pitch stories and manage inbound and urgent media inquiries. Bonus for existing relationships.
• Write and develop high-quality communications materials, including press releases, media pitches, Q&As, talking points, executive briefing documents, blog posts, awards submissions, and executive bylines.
• Drive executive thought leadership from intake calls and pitch development through speaker prep, social content, and on-site support at events and conferences.
• Prepare spokespeople for interviews, speakerships, briefings, and media engagements, helping ensure clarity, confidence, and message consistency.
• Partner with product, analytics, legal, marketing, and regional teams to ensure communications are accurate, timely, and aligned with business priorities.
• Monitor media coverage, technology market trends, and industry conversations to identify proactive storytelling opportunities and flag emerging issues or risks.
• Track and analyze earned media performance, translating results into useful insights and recommendations for the communications team and internal stakeholders.
• Manage PR agency projects and other assigned workstreams from planning through execution, keeping stakeholders informed and deliverables on track.

Requirements

• Bachelor’s degree in Public Relations, Communications, Journalism, Marketing, or a related field, or equivalent work experience.
• 3–6 years of experience in media relations, public relations, or communications, with meaningful experience in B2B technology communications and/or financial services.
• Proven ability to simplify complex technology topics and craft clear, compelling messages for business, trade, and mainstream media audiences.
• Well versed in the evolving media landscape, with a working knowledge of how to engage reporters across technology, financial, and business outlets and tailor stories to specific audiences and platforms.
• Experience developing press materials, pitching compelling angles, and staffing interviews.
• Demonstrated ability to manage communications projects and move work from concept through execution, balancing multiple drafts, deadlines, and stakeholders in parallel.
• Executive presence and the confidence to engage senior leaders, recommend communications approaches, and influence decisions.
• Highly collaborative and adaptable, with a hands-on mindset and a readiness to support the broader team across workstreams and regions.
• Experience using PR tools such as MuckRack for media monitoring, outreach, and reporting.
• Proactive, curious, and comfortable taking ownership, asking smart questions, and looking for ways to improve the work.

Preferred

• Bonus for existing relationships.
• B2B technology, software, AI, fraud, financial services, retail banking industry experience preferred.

Benefits

• An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.