Responsibilities

• The Manager reports to the Director of the Case Management and Social Work Department and is responsible for providing (24/7) leadership and management of case management, social work, utilization management, and discharge planning.
• The Manager assists the Director with processes and outcomes of clinical care teams and programs designed to address patients and families' clinical psychosocial and financial needs.
• Scope of responsibilities includes training, supervision, and evaluation of team members and participation in goal setting, program planning workflow process monitoring regulatory compliance, staff productivity assessment of good customer service quality of work, outcome evaluation, and continuous quality improvement.
• The Manager represents Henry Mayo Newhall Hospital to internal and external customers, including patients and family physicians, ancillary medical personnel, administration, health plans, and third-party payors.

Requirements

• Current California RN License
• Current BLS Provider Care
• National certification from ANCC, ACMA or Case Management Association of America preferred
• Bachelor’s degree in Nursing required
• Master’s degree preferred
• Experience leading innovative case management programs
• Experience in utilization management and discharge planning required
• Leadership experience in acute case management required
• Experience with clinical assessment for clients with complex medical, emotional and social needs
• Experience planning, leading and organizing the resources of a team preferred
• Strong problem resolution abilities and customer relation skills

Preferred

• Master’s degree preferred
• Experience planning, leading and organizing the resources of a team preferred

Benefits