Loyalty Specialist

Bonham, TX (On-site)

Salary Not AvailableEntry LevelRetail Hourly-Full

Posted 1 month ago

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Job Summary

Own the guest experience and loyalty program storytelling in a high traffic retail setting, driving sign ups and quick issue resolution.

  • Represent the brand in-store with a positive, creative approach and clearly share our loyalty story.
  • Own the guest interaction cycle from inquiry to enrollment, including daily interaction reporting and time tracking.
  • Partner with store teams to align with peak traffic and ensure consistent, ethical, and compliant customer service.

Job Description

Responsibilities

  • Represent yourself and our brand in a positive, fun, and creative manner; knowing who we are as a company, telling our story, and supporting our loyalty app.
  • Strong sales process to actively engage customers and influence a high volume of new app sign ups
  • Ability to learn software and articulate the features and benefits to current and potential customers
  • Engage guests by actively listening and answering questions and /or resolving any issues in an efficient and effortless experience
  • You will prepare daily reports to indicate total guests interactions, guests signed up for the loyalty program, mileage reports, and hours worked.
  • Ability to lift up to 50 pounds
  • Shifts require a 4-hour minimum and 4-16 hours per week average. Can be full time.
  • Shifts occur seven days a week and cadence will be set to correlate with peak traffic flow for our stores
  • Demonstrate the ability to communicate at all levels of the Company; clearly and concisely express opinions, conclusions, and recommendations

Requirements

  • Background in brand management or sales
  • Basic technical knowledge of iPhone and Android
  • Organized with attention to detail
  • Ability to work independently with little supervision.

Preferred

  • Bilingual abilities are highly preferred.