Loyalty & Co-brand Marketing & Communications Program Manager

Miami, FL

Salary Not AvailableSenior Level6+ years expFull time

Posted 3 months ago

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Job Summary

Drive loyalty and co-brand strategy across multi‑channel campaigns with internal and external partners.

  • Own end‑to‑end loyalty and co‑brand campaigns across email, digital, and events.
  • Must-have: 6-7+ years in marketing, loyalty, or co‑brand programs with multi‑channel execution.
  • Standout: Multi‑million‑dollar budget management and agency relationships.

Job Description

Responsibilities

  • Loyalty Communications Strategy & Execution: Lead integrated, multi‑channel loyalty communication strategies across email, digital, social, and owned channels, ensuring consistent, on‑brand messaging.
  • Own end‑to‑end content and copy development, coordinating reviews and approvals with Legal, Compliance, Risk, Brand, and internal stakeholders.
  • Define KPIs, analyze performance, and optimize campaigns through ongoing copy, creative, and channel testing.
  • Loyalty Promotions & Engagement Initiatives: Partner with Member Engagement/Experience, Member Services, and Strategy teams to plan and execute loyalty promotions that drive engagement, retention, and value.
  • Lead cross‑functional development of promotional offers, messaging, and journeys, including content review and regulatory approval processes.
  • Track performance and ROI, leveraging insights to continuously refine promotional strategy and effectiveness.
  • Co‑Brand Marketing: Develop and execute integrated marketing strategies for co‑brand programs in collaboration with external partners and internal stakeholders.
  • Lead joint marketing campaigns, overseeing creative development, copy review, and compliance approvals across Legal and Risk teams.
  • Own and manage multi‑million‑dollar co‑brand marketing budgets across internal teams and agency partners, ensuring ROI and financial discipline.
  • Loyalty and Co‑Brand Events: Lead strategy, planning, and execution of loyalty and co‑brand events that drive awareness, acquisition, and engagement.
Carnival Cruise Line logo

Carnival Cruise Line

Since our founding in 1972, Carnival Cruise Line — "The World’s Most Popular Cruise Line®” — carries millions of passengers every year. We offer a fun and unique career destination for a wide range of professionals in Marketing, IT, Accounting/Audit, Finance, Marine Operations and Human Resources, just to mention a few. We also offer remote opportunities flexibility for select positions. Headquartered in sunny South Florida, team members have access to a multi-station cafeteria, Starbucks (with cafecitos! - It's a Miami thing...), car wash, in-person TechBar services, an onsite floral vendor and a fully equipped gym. We offer top of line benefits including: health, dental, 401K matching, commitment to continued learning & development, employee stock purchase discount, cruise discounts for employees and more! We are committed to a culture of diversity, equity and inclusion for our shoreside and shipboard team members, as well as our guests. We are proud to be part of a family of companies owned by Carnival Corporation & plc, a Fortune 200 Company, which includes sister lines Princess Cruises, Holland America Line and Cunard Line, among others. We pride ourselves on delivering fun, memorable vacations to our guests by offering a wide array of quality cruises which present outstanding value for the money.

Founded in 1972
Miami, Florida, USA
27K employees (1,837 in marketing)