Responsibilities

• Brand extension into organic social - Steward Link’s brand promise, brand voice and tone and creative standards for the organic social channels (in particular, Instagram, TikTok, and X); you're the internal authority on what on-brand looks like within the organic channel working in close partnership with our head of brand internally - Translate Link’s broader brand positioning into social-specific strategies and briefing frameworks the agency can work from with clear guardrails - Evaluate and pressure-test agency-originated ideas for brand integrity before they get produced; catch what's off and redirect with specificity. - Partner with our Head of Brand to ensure social is a genuine expression of brand health, a testing ground, and a helpful input to shape the evolution of our brand over time based on learnings.
• Platform Strategy & Channel Direction - Evolve platform-specific strategies with clear rationale: which channels we're on, what role each plays, what "winning" looks and feels like on each - Bring platform fluency to evaluate whether agency ideas are actually native to each channel, knowing the difference between a post that was adapted for TikTok and one that was built for it - Guide the agency on format choices, creative approaches, and content types per platform; your direction should make their output sharper - Stay ahead of platform shifts; be the internal authority on what's changing and what it means for our creative approach and channel mix.
• Agency Direction & Partnership Management - Own the agency relationship day-to-day: brief quality, feedback quality, creative reviews, and the overall standard of the work coming out of the partnership - Write and refine briefs that give the agency enough strategic and creative direction to produce strong first drafts - Establish a review and feedback cadence that's efficient and that makes the agency's work measurably better over time; you're their best creative partner - Manage agency output against brand standards, platform performance expectations, and business priorities - Own the stakeholder approval process. Map who needs to weigh in at each stage, build the workflows that move content through Legal, Compliance, Brand, and leadership review without killing creative momentum, and get smarter about how to frame work to earn fast alignment.
• Editorial Oversight & Content Strategy - Own the editorial calendar strategy — priorities, themes, moments, and content types — even when the agency is driving the calendar mechanics - Review and approve content before it publishes with a dual lens: is it on-brand and is it built to perform - Over time as the channel content matures, ensure the content mix reflects a coherent strategy
• Community & Engagement Strategy - Own the escalation layer: anything sensitive, high-stakes, or genuinely ambiguous comes to you before it goes out - Surface community signals: what's resonating, what's creating friction, what people are actually asking and relay that back into Product, Comms, and CS as useful input
• Performance & Measurement - Own the measurement framework: define what matters, ensure dashboards exist, and deliver performance reviews to marketing leadership that connect social activity to brand and business outcomes - Evaluate agency performance reporting and help refine as needed - Use performance data to sharpen briefs and strategic direction; close the loop between what we’ve learned and what the agency is asked to do differently
• Cross-Functional Integration - Integrate organic social into launch plans from Day 1 alongside Product Marketing and Brand Marketing - Coordinate with PR/Comms on earned media, crisis response, and executive social presence - Work with Legal and Compliance on content approval frameworks; keep the agency informed Stakeholder Alignment & Approval - Build and maintain a stakeholder map: who has approval authority, who has input rights, and what the right sequencing looks like for different content types and risk levels - Design approval workflows that move fast without cutting corners. The goal is fewer revision cycles. - Develop the judgment and relationships to pre-align key stakeholders before formal review so approvals confirm, not derail. - Frame content for internal audiences as skillfully as for external ones. Know how to present creative work in a way that earns confidence and moves decisions forward - Serve as the agency’s guide through Link’s internal process; protect them from last-minute redirects by front-loading alignment.

Requirements

• Experience Working with Legal/Compliance on regulated or high-scrutiny content
• Strong cross-functional collaborator, particularly with Brand, Comms, and Product Marketing
• Excellent writer: briefs, feedback,Demonstrated ability to navigate complex internal approval processes. You’ve worked in environments with multiple stakeholders (Legal, Brand, Comms, leadership) and know how to build the relationships and workflows that get good work approved without grinding to a halt.

Preferred

• Experience building creator or ambassador programs (and directing an agency to support them)
• Social listening platform fluency (Brandwatch, Sprinklr, Sprout Social, or equivalent)
• Familiarity with AI content tools for evaluating, prompting, and directing AI-assisted production from an agency
• Prior experience at a fintech, payments, or consumer brand
• Experience marketing to early-adopter audiences and/or in the agentic technology space.

Benefits

• equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.