Responsibilities

• This role serves as the primary engine for customer retention and engagement through the strategic orchestration of lifecycle communications for Boost Mobile.
• You will solve the challenge of transforming high-level business goals into sophisticated, automated journeys across email, SMS, and push notifications.
• By bridging the gap between creative strategy and technical execution, this position ensures every customer touchpoint is data-driven, personalized, and optimized for maximum impact.
• - Serve as the primary lead for the intake, strategy, and technical execution of all promotional and lifecycle communications across email, SMS, and push notifications
• - Act as the subject matter expert on communication journeys by collaborating with business partners to define optimal channel mixes and audience segmentation strategies
• - Build and manage automated journeys and ad-hoc campaigns within enterprise CRM platforms, including the configuration of segment filters and complex liquid logic
• - Design and implement personalized customer journeys that drive long-term engagement and retention, moving beyond simple execution to create sophisticated data-driven touchpoints
• - Monitor and analyze campaign performance metrics to inform future strategies, ensuring messaging is optimized for high engagement and brand alignment
• - Integrate AI-driven personalization and predictive modeling to automate message timing and content selection for highly relevant customer experiences
• Candidates must be willing to participate in at least one in-person interview.

Requirements

• Minimum Education: Bachelor’s degree in Marketing, Communications, Business, or a related technical field
• Minimum Experience: 3+ years of experience in direct-to-consumer digital marketing, specifically within CRM, Lifecycle, or Retention roles
• Required Technical Skills: Must have experience with: Enterprise CRM platforms (Adobe Journey Optimizer, Braze, or Salesforce Marketing Cloud)
• Technical campaign configuration (Liquid logic, conditional formatting, and segment filters)
• Basic front-end development (HTML/CSS) for email and mobile templates
• Visa sponsorship not available for this role
• Advanced hands-on proficiency with enterprise-level marketing automation tools, specifically Adobe Journey Optimizer (AJO), Braze, or Salesforce Marketing Cloud
• Demonstrated ability to manage the full technical build of campaigns, from configuring complex "if/then" triggers to performing manual HTML and CSS adjustments for pixel-perfect delivery
• Strong strategic business acumen with the capability to translate high-level objectives into tactical communication roadmaps and defend decisions to stakeholders
• Critical experience in direct-to-consumer digital marketing within high-velocity, seasonal environments such as Telecom, FinTech, or subscription services

Benefits

• We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: EchoStar Benefits .
• The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.