Leasing Specialist

Oakland, CA (Unknown)

$18/hr – $20/hrEntry Level2+ years exp

Posted 2 weeks ago

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Job Summary

Own end-to-end leasing and resident relations at the community, driving sales, move-ins, renewals, and partnerships to deliver an exceptional resident experience.

Lead leasing, marketing, and resident relations with a focus on converting prospects and supporting renewals.
Coordinate applications, move-ins, and administrative tasks in Yardi while maintaining resident files and logs.

Job Description

Responsibilities

The Leasing Specialist is responsible for leasing, marketing, and maintaining positive resident relations within the community.
An Aptitude for Connecting - Must possess a strong sense for creating a sense of community, as well as the drive to go the extra mile to create a positive experience for all residents and staff. Your success and purpose are driven by the relationships that you build within your communities, including vendor partners, regulatory, and social services partnerships.
An Authentic Attitude - Consistently demonstrate an open and professional attitude and approach when accessing and resolving resident and staff concerns. This includes, but is not limited to, seeking resources throughout the organization via the organization's support services and senior leadership.
An Approach that is positive and Professional - Consistently demonstrate an approach of active listening and understand that your participation and support are integral to the success of Avanath, ensuring that each resident and staff member feels seen, heard, and valued as you and the staff work to resolve challenges.
Customer Service & Sales - At all times, regardless, provides A+ customer service.
Greet and qualify all prospects.
Record all telephone and in-person visits on guest cards.
Inspect models and available "market-ready", communicate related service needs to Community Manager.
Demonstrate community and apartment/model and apply product knowledge to prospect needs by communicating the features and benefits; close the sale.
Have the prospect complete the application and secure a deposit in accordance with the company procedures and Fair Housing requirements.

Requirements

Passion for providing exceptional customer service.
2+ years of sales and/or customer relations experience
Flexible schedule that may include evenings and weekends.
Solid computer knowledge, Windows (Word, Excel), internet, and e-mail
Working knowledge of Yardi Voyager Property Management software

Preferred

Low-income housing and tax credit experience is highly desired.
Bilingual (English & Spanish) highly desired.
Thrives in a fast-paced environment.

Benefits

Culture Built on Purpose and Core Values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.
Comprehensive Benefits – health, dental & vision, 401(k), personal time off, paid holidays and more!
Growth that is based on achievement and an emphasis on promoting from within our ranks versus just external candidates.
Development – a commitment to creating opportunities to learn and expand your knowledge in the industry, from online training platforms to training classes to one-on-one coaching