Responsibilities

• Provides strong sales focus on each prospective and current customer.
• Must be enthusiastic and efficient in coordinating the entire leasing process. Must meet and greet every customer via phone, email and personally interact with enthusiasm.
• Responsible for managing leads from applicable software platform (Entrata) as well as follow-up in a consistent manner with all prospects. Screens and approves qualified applicants in accordance with Company policies and Fair Housing regulations and local laws. Must compile and organize all paperwork including entering applications into property management software system, preparing Lease, all associated addendum and move-in package.
• Be knowledgeable of product in the community to fit the prospective customer’s needs, providing description of community amenities.
• Be confident in asking each qualified customer to become part of our community.
• Open and close all models daily, mini-models and “show units. Conducts pre-showing inspections to ensure all units are rent ready for the day and performs freshen up cleaning as needed
• Assist with creating marketing plan/strategy for the assigned community.
• Marketing done both internally and externally to attract new occupants. Network marketing, outreach marketing and internal marketing required to keep a minimum of 95% occupancy. Updating all marketing material through ILS and Websites and BBC Marketing Department.
• Create all content for social media and communication on platforms to engage consumers and narrate the lifestyle and experience of living at the community through photography, videography and the written word.
• Assists with maintaining a positive resident experience from initial contact through residency to move-out. Monitor Customer Service Scores

Requirements

• High School diploma or GED required
• Minimum of 2 years of experience in customer service atmosphere
• Solid computer skills including MS Office knowledge and Social Media Experience: Instagram, Facebook, TikTok
• Creativity
• Teamwork
• Solid Communication
• Good Time Management
• Must have an active and valid driver’s license

Preferred

• Bachelor’s degree in a business-related field or communications preferred
• Preference will be given to candidates who have at least 1 year of experience in a leasing role at a student housing or multi-family community

Benefits

• Discretionary bonuses
• Medical and Dental Insurance 1st of the month following employment
• Health, Flexible Spending and Dependent Care Accounts
• Company paid life insurance
• 401K plan with employer matching
• Robust PTO to include, sick, floating holidays, vacation, and personal days
• 2 Volunteer Days per year
• Company paid short-term and long-term disability, parental leave.