Responsibilities

• Lead outbound outreach to new leads, book free intro classes, and coordinate local events to generate fresh signups.
• Customer Service & Follow-Up: Deliver prompt service, follow up on intro attendees and no-shows, and convert conversations into memberships.
• Accountability & Check-Ins: Cross-reference scheduled rosters to identify past-due accounts, ensuring necessary account conversations happen seamlessly upon check-in or via phone.
• Retention Calls: Warmly follow up with yesterday's intro attendees who did not immediately sign up and review current promotions, and call intro no-shows to reschedule.
• Event Coordination: Outreach, schedule, and organize local community marketing events to continuously generate new local brand awareness.
• Social Media Management: Create engaging content and actively manage our official social media accounts to highlight gym culture, student wins, and current promotions.
• Gym Culture & Atmosphere: Maintain a vibrant, immaculate lobby, updating the Welcome Board to greet families by name.
• Special Event Sales: Drive revenue by outbound-calling local leads to book birthday parties, seasonal camp spots, and Parents\' Survival Nights.
• Creative Content Creation: Snap high-energy highlights of morning classes to build community connection through daily local social media channels.

Requirements

• Sales Experience: Prior experience in over-the-phone sales, telemarketing, or high-volume booking environments is required.
• Communication: Exceptional verbal and written communication skills with a natural ability to connect warmly with customers and handle objections confidently.
• Time Management: Highly organized self-starter who can efficiently balance phone calls, administrative data entry, and creative social media tasks during morning shifts.
• Tech Savvy: Comfortable navigating CRM software, lead tracking pipelines, email clients, and standard social media applications.

Benefits

• Base Pay: Competitive $15.00/hour starting wage.
• Incentive Structure: Earn additional performance bonuses based on lead conversion rates, successfully booked intros, and enrolled memberships.
• Consistent Hours: Steady weekday morning schedule leaving your afternoons and weekends free.
• Impact: Direct ability to shape our gym\'s community culture from the front lines.