Responsibilities - Lead Management & Outreach: Focus heavily on outbound calling to contact new leads (via Franchise Ramp and other pipelines) to introduce the gym and successfully book their free intro classes. - Customer Service & Follow-Up: Promptly return all operational voicemails and emails. Deliver a high-quality, friendly customer experience when talking directly to members and parents. - Accountability & Check-Ins: Cross-reference scheduled rosters to identify past-due accounts, ensuring necessary account conversations happen seamlessly upon check-in or via phone. - Retention Calls: Warmly follow up with yesterday's intro attendees who did not immediately sign up to review current promotional opportunities, and call intro no-shows to reschedule. - Event Coordination: Outreach, schedule, and organize local community marketing events to continuously generate new local brand awareness. - Social Media Management: Create engaging content and actively manage our official social media accounts to highlight gym culture, student wins, and current promotions. - Gym Culture & Atmosphere: Maintain a vibrant, immaculate, and high-energy lobby environment. Actively update the daily Welcome Board to greet incoming families by name. - Special Event Sales: Drive revenue by outbound-calling local leads to book birthday parties, seasonal camp spots, and Parents' Survival Nights. - Creative Content Creation: Snap high-energy highlights of morning classes to build community connection through daily local social media channels. Requirements - Sales Experience: Prior experience in over-the-phone sales, telemarketing, or high-volume booking environments is required. - Communication: Exceptional verbal and written communication skills with a natural ability to connect warmly with customers and handle objections confidently. - Time Management: Highly organized self-starter who can efficiently balance phone calls, administrative data entry, and creative social media tasks during morning shifts. - Tech Savvy: Comfortable navigating CRM software, lead tracking pipelines, email clients, and standard social media applications. Benefits - Base Pay: Competitive $15.00/hour starting wage. - Incentive Structure: Earn additional performance bonuses based on lead conversion rates, successfully booked intros, and enrolled memberships. - Consistent Hours: Steady weekday morning schedule leaving your afternoons and weekends free. - Impact: Direct ability to shape our gym's community culture from the front lines.