Lead Communications Strategist - GTO

Responsibilities

• Serve as the lead communications business partner to the Head of Global Customer Service & Operations and Corporate Real Estate, while supporting the Chief Data & Analytics Officer and the Head of Global Business Solutions; counsel senior leaders on communications strategy, messaging and delivery to strengthen alignment and consistency.
• Develop and execute integrated internal and external communications strategies that advance GTO priorities and broader business objectives, translating complex business, technology and operations topics into clear, compelling stories for diverse audiences.
• Strengthen employee engagement across channels, continually identifying more effective ways to connect with frontline service and operations employees around the world.
• Enhance MetLife’s reputation as a place where technology and operations talent can thrive through public relations, social media and thought leadership, including communications and marketing for MetLife’s annual Triangle Tech X Conference.
• Manage multiple priorities and projects, build strong stakeholder relationships and work effectively across levels, functions, regions and cultures.

Requirements

• Excellent writing, editing and message-development skills, with the ability to simplify complex business priorities and translate them into compelling stories and content for different audiences, leaders and channels.
• Demonstrated experience serving as an internal communications business partner and providing strategic counsel to senior leaders.
• Strong verbal communication, presentation and relationship-management skills, with the ability to collaborate effectively across cultures in a global, matrixed organization.
• Superior project-management skills, with the ability to manage multiple priorities and deliver high-quality work in a fast-moving environment.
• Proven experience in public relations and social media, including the development of integrated internal and external communications.
• Bachelor’s degree in communications, journalism, public relations, English or a related field.

Preferred

• 8+ years of relevant communications or business experience, including the development of written and multimedia content.
• Experience supporting a technology and operations organization, particularly one with a focus on customer service.
• Experience leading communications for conferences, executive platforms, thought leadership programs or large-scale employee engagement initiatives.
• Strong strategic judgment, intellectual curiosity and comfort navigating ambiguity and evolving business priorities.

Benefits

• Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! For more information regarding MetLife’s U.S. benefits, please click here.