Lead - Communications 3

Responsibilities

• Crisis and reputation strategy
• Own the strategy for protecting and strengthening Genpact's reputation in the Americas, setting direction on issue monitoring, risk assessment, and response planning
• Lead the response on sensitive or fast-moving situations, drafting and approving statements, leadership talking points, and messaging
• Act as the senior point of contact during high-pressure moments, partnering directly with legal, HR, and executive leadership
• Build, own, and continuously improve crisis communication playbooks and escalation protocols across the region
• Direct media, social, and sentiment monitoring, and translate signals into proactive recommendations for leadership
• Executive and leadership communications
• Serve as a trusted advisor to senior leaders on statements, talking points, and messaging for high-visibility moments
• Prepare leaders for sensitive conversations, media-adjacent moments, and internal announcements that need a careful hand
• Shape how complex or difficult business topics are communicated, ensuring messaging is clear, credible, and calm

Requirements

• A proven track record leading sensitive or high-stakes communications at an organizational level, not just executing on them
• Experience advising senior leaders, including C-suite executives, on reputation and communications strategy
• Excellent written and verbal communication skills in English, with strong judgment on tone and timing
• Experience working directly with legal and HR on sensitive matters, and comfort operating with a high degree of autonomy
• Comfortable using AI tools in day-to-day workflows, with strong editorial judgment
• Sound judgment and the ability to manage sensitive matters with discretion and professionalism
• Bachelor's or master's degree in communications, journalism, public relations, or a related field
• Certifications HubSpot Content Marketing Certification - HubSpot AcademyHubSpot Academy
• Required Skills Campaign Development, Campaign Development, Campaign Management, Content Strategy, Data Analytics, Data-Driven Decision Making, Data Literacy, Data Science, Data Tools, Data Visualization, Executive Presence, Google Analytics, Marketing Analytics, Marketing Mix, Media And Communications, Microsoft Excel, Microsoft Power Business Intelligence (PBI), Project Management, Promotional Marketing, Reporting, Salesforce (Software), Smartsheet, Social Media, Storytelling, Strategic Planning {+ 4 more}
• Language