Responsibilities

• Support the Director of Brand Marketing in the execution of Kapitus' online reputation management strategy.
• Monitor and respond to reviews across Trustpilot, Google Business Profile, BBB, and other relevant platforms.
• Coordinate review-generation initiatives designed to increase review volume and improve customer ratings.
• Assist in identifying and addressing customer concerns surfaced through reviews and customer feedback.
• Track and analyze customer sentiment, recurring pain points, and positive feedback trends.
• Prepare regular reporting and insights related to customer reviews, ratings, and reputation performance.
• Support customer advocacy initiatives including testimonials, case studies, and customer spotlights.
• Serve as the day-to-day project manager for brand asset development initiatives.
• Coordinate with external creative agencies and internal stakeholders to produce:
• PowerPoint presentations

Requirements

• Bachelor’s degree in Marketing or related field; equivalent professional experience will also be considered.
• 5+ years experience in brand marketing, communications, PR, customer marketing, content marketing, or a related field.
• Superior project management skills with an exceptional attention to detail.
• Excellent communication and collaboration skills, with a talent for building and maintaining strong relationships with clients, partners, industry contacts and colleagues.
• The ability to connect with individuals on both a personal and professional level

Benefits

• Kapitus Total Rewards Package Includes:
• Competitive Base Salary Range of $68,700 to $110,200. Kapitus is providing this as a good faith salary range to comply with applicable law. The applicant’s final salary will depend on a number of factors including the applicant’s geographic location, skills, and experience
• Annual Incentive Compensation Eligibility – Up to 10% annually
• Health Insurance: Comprehensive medical, dental, and employer-paid vision plans through UnitedHealthcare (UHC), with various coverage levels available to meet the needs of our employees and their families. Additional perks through UHC include: Sweat Equity, free subscription to the Calm App, UHC rewards, Real Appeal, and Quit For Life.
• Flexible Spending Account: Set aside pre-tax dollars from your paycheck to pay for qualified out-of-pocket medical, dental, vision, pharmacy or dependent care expenses.
• Lifestyle Spending Account: Employer sponsored post-tax benefits that allow reimbursement for expenses related to physical, mental and financial well-being.
• 100% Company Paid Insurances: Kapitus fully covers the cost of basic short-term and long-term disability insurance, as well as vision insurance, ensuring our employees have comprehensive protection without any personal expense.
• Voluntary Insurance: Supplemental life insurance as well as enhanced short- and long-term disability coverage are available through Mutual of Omaha, providing additional security for our employees. Additionally, Colonial Accident and Hospitalization insurances are also available, offering further protection against unforeseen events.
• Paid Maternity and Parental Leave: Beyond state-mandated leave policies, Kapitus provides company-paid maternity and parental leave, supporting our employees during important family milestones.
• Commuter Benefits: We offer pre-tax benefits on parking and commuter expenses to cover travel to and from work.
• LifeBalance Program: Enhance your lifestyle with our LifeBalance membership, which offers discounts on outdoor activities, the arts, health, and fitness. Additional benefits include: