Responsibilities

• Serve as the primary relationship lead for key accounts, managing day-to-day execution and long-term growth.
• Onboard new client business units, designing workflows and launch plans across markets.
• Align campaign strategies with client objectives while ensuring consistency across local and franchise markets.
• Lead full-cycle campaign management across print and digital channels, from planning to delivery.
• Oversee direct mail print production operations, coordinating timelines, inventory, and quality standards with internal teams and vendors.
• Build and maintain project plans, track milestones, and provide regular status updates to clients and leadership.
• Partner across Sales, Creative, Production, Supply Chain, and vendors to ensure seamless execution.
• Support sales strategy by advising on campaign execution, product capabilities, and operational logistics.
• Maintain accurate CRM records and ensure financial accuracy in forecasting, billing, and fulfillment.

Requirements

• Bachelor's degree in Business, Marketing, MIS or equivalent work experience in a business support, or technical team role. Previous experience as an account manager, project manager, or product specialist in a media advertising agency or related field preferred.
• 5+ years in strategic account management, preferably with national clients in advertising or media.
• Knowledge of direct mail print production operations, including workflows, supply chain, and vendor management.
• Proven experience managing complex, multi-market programs and onboarding new client units.
• Skilled in project management with the ability to lead cross-functional teams and balance competing priorities.
• Excellent communication, problem-solving, and relationship management skills.
• Proficiency with Salesforce CRM and project management/workflow design tools.