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Amazon

Journey Specialist, Customer Experience - AWS Integrated Demand Center

New York City, NY (On-site)

$66K/yr – $114K/yrMid Level2+ years expFull time

Posted 3 days ago

Job Summary

Own end-to-end journey implementations in AEP, building reusable components, enforcing data integrity, and collaborating with analytics and CX teams to optimize customer journeys.

  • Lead technical implementations of customer journeys and ensure data integrity
  • Collaborate with analytics, CX, and strategy teams to optimize journeys
  • Develop reusable foundations and support cross-channel campaign execution

Job Description

Responsibilities

  • Lead end-to-end technical implementation of customer journeys in Adobe Experience Platform (AEP)
  • Build and configure journey orchestration workflows, segmentation logic, and personalization rules
  • Execute technical implementations based on journey frameworks and requirements from Digital Strategists
  • Implement shared foundations approach to enable scalable, reusable journey components
  • Ensure data integrity and proper integration across marketing technology stack
  • Monitor journey performance, troubleshoot technical issues, and optimize based on progression metrics
  • Partner with Technical Architecture & Analytics (TAA) teams on data requirements and implementation
  • Assist Digital Strategists in developing customer journey frameworks across awareness, consideration, conversion, and loyalty stages
  • Provide technical feasibility and best practice input during journey design workshops and planning sessions
  • Contribute to journey strategy discussions with insights from platform capabilities and implementation experience

Requirements

  • 2+ years of professional non-internship marketing experience
  • Experience using data and metrics to drive improvements
  • Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)

Preferred

  • Experience analyzing data and best practices to assess performance drivers
  • Experience in e-commerce, start ups, advertising, commercial
  • Experience using data visualization tools
  • Experience working with global cross-functional teams

Benefits

  • Our inclusive culture empowers Amazonians to deliver the best results for our customers.
  • If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
  • Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.
  • Learn more about our benefits at https://amazon.jobs/en/benefits
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Amazon

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.

Founded in 1901
Seattle, WA, US
728K employees (58,003 in marketing)
www.aboutamazon.com

Salaries

Posted range

$66K/yr – $114K/yr

Taken straight from the job posting.

See all Amazon salaries

Funding

Total Funding
$8.1B
Last Raise
$8B
Post IPO Debt, 3 years ago

Funding History

  • Jan 2023
    Post IPO Debt • $8B
  • Jul 2001
    Post IPO Equity • $100M
  • Jun 1996
    Series A • $8M

Traffic Signals

Monthly Visitors
3M
Monthly Google Ads Budget
$281
Traffic Source Mix
Search
46.3%
Direct
40.5%
Referral
9.1%
Social
2.6%
Paid
1.3%

Headcount Trend

Current headcount: ~765.9K