Journey Specialist, Customer Experience - AWS Integrated Demand Center
Amazon
New York City, NY (On-site)
$66K/yr - $114K/yrIn-houseFull-time
19 hrs ago
Journey Specialist, Customer Experience - AWS Integrated Demand Center
New York City, NY (Unknown)
$80K/yr – $114K/yrMid Level2+ years expFull time
Posted 8 days ago
Job Summary
You will own end-to-end technical implementations of customer journeys in Adobe Experience Platform, building orchestration, segmentation, and personalization while collaborating with analytics, strategy, and cross-functional teams.
- Lead core journey implementations across awareness to loyalty
- Drive performance optimization with data-driven insights
Job Description
Responsibilities
- Lead end-to-end technical implementation of customer journeys in Adobe Experience Platform (AEP)
- Build and configure journey orchestration workflows, segmentation logic, and personalization rules
- Execute technical implementations based on journey frameworks and requirements from Digital Strategists
- Implement shared foundations approach to enable scalable, reusable journey components
- Ensure data integrity and proper integration across marketing technology stack
- Monitor journey performance, troubleshoot technical issues, and optimize based on progression metrics
- Partner with Technical Architecture & Analytics (TAA) teams on data requirements and implementation
- Assist Digital Strategists in developing customer journey frameworks across awareness, consideration, conversion, and loyalty stages
- Provide technical feasibility and best practice input during journey design workshops and planning sessions
- Contribute to journey strategy discussions with insights from platform capabilities and implementation experience
Requirements
- 2+ years of professional non-internship marketing experience
- Experience using data and metrics to drive improvements
- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
Preferred
- Experience analyzing data and best practices to assess performance drivers
- Experience in e-commerce, start ups, advertising, commercial
- Experience using data visualization tools
- Experience working with global cross-functional teams
Benefits
- health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
- 401(k) matching
- paid time off
- parential leave
Amazon Web Services
3.6 Glassdoor
Launched in 2006, Amazon Web Services (AWS) began exposing key infrastructure services to businesses in the form of web services -- now widely known as cloud computing. The ultimate benefit of cloud computing, and AWS, is the ability to leverage a new business model and turn capital infrastructure expenses into variable costs. Businesses no longer need to plan and procure servers and other IT resources weeks or months in advance. Using AWS, businesses can take advantage of Amazon's expertise and economies of scale to access resources when their business needs them, delivering results faster and at a lower cost.Today, Amazon Web Services provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers hundreds of thousands of businesses in 190 countries around the world. With data center locations in the U.S., Europe, Singapore, and Japan, customers across all industries are taking advantage of our low cost, elastic, open and flexible, secure platform.
Founded in 2006
Duvall, Washington, USA
151K employees (5,507 in marketing)
65% recommend to a friend
63% CEO approval
Salaries
Posted range
$80K/yr – $114K/yr
Taken straight from the job posting.
Marketing Team
Marketing Team Size
3,671 (2% of company)
Median Career Experience
20 years
Median Tenure
5.5 years
Marketing Roles Posted (Last 30 Days)
25
People
Marketing Leadership
Jessica Heilsberg Sapien
Strategic Program Manager / Chief of Staff to the CMO of AWS Worldwide Marketing
At the company for 7 years 2 months
Julia White
Vice President & Chief Marketing Officer
At the company for 2 years
Joan Tolentino
Executive Assistant to the Chief Marketing Officer, AWS Worldwide Marketing
At the company for 4 years 5 months
Leah Bibbo
Vice President, Product Marketing & Strategic Communications
At the company for 13 years 5 months
Funding
Last Raise
Grant, 1 years ago
Funding History
- Jan 2025Grant
Traffic Signals
Monthly Visitors
2.7B
Traffic Source Mix
Search
25.4%
Direct
66.7%
Referral
5.5%
Social
1.4%
Paid
0.6%
Headcount Trend
Current headcount: ~151.3K
News about Amazon Web Services
Links
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Journey Specialist, Customer Experience - AWS Integrated Demand Center
Amazon Web Services · New York City, NY · Unknown