Responsibilities

• Own client relationships - be the main point of contact clients rely on
• Build and continually sharpen go-to-market strategy for each client
• Translate strategy into clear, actionable plans and briefs
• Oversee execution and coordinate team members delivering the work
• Guard quality - apply a critical eye before anything reaches a client
• Manage the work and the people, giving clear briefs and keeping projects moving
• Juggle several clients and projects at once, moving fast across a mix

Requirements

• Strategic thinking combined with hands-on execution - zoom out to shape strategy, zoom straight back in to deliver it
• A clear sense of what great looks like - you know best practice and world-class work, and you push toward the top of that range
• People management experience - you've managed or coordinated others and know how to get the best work out of them
• Excellent communication skills - clear, precise, and confident in writing and in front of clients
• Strong organisation and self-drive - you manage your own time and workload without being chased
• Remote work capability - you do your best work independently but show up as a team player
• Thoughtful AI usage - you use AI to think more sharply and lift the standard of your work, applying critical judgement on top

Preferred

• A content background - people from content tend to thrive in this role
• Agency experience or managing multiple clients at once
• Experience in accounting tech, SaaS, or B2B
• Familiarity with Asana, Slack, Claude Cowork, and HubSpot
• A track record of strategies you shaped, work you're proud of, and results you drove