Responsibilities

• Agent Support Functions: Promote the company’s product portfolio by being proficient within product area assignment and familiar with all company products and services.
• Develop assigned marketing plans and provide service assistance to agents; Handle 50–100 telephone calls per day with agencies and agents on all aspects of assigned products;
• Recruit, train, service and assist agents to enable agents to produce at highest level possible;
• Assist agents with issues, including recruit kits for carriers, training, contracting, certification, transactional issues such as electronic signature, telephonic signatures and app-by-email;
• Communicate with agents regularly regarding product information, rate changes and key agent benefits;
• Monitor compliance with program reporting rules and sales requirements;
• Provide technical support training, sales and marketing coaching;
• Identify and cultivate top producers; Identify problem agents; Recruit agents to participate in special opportunities, such as new lead sources, alternative methods of enrollment (e-commerce, e-signature, tele-app., etc.).
• Develop a Team Roster of agents/agencies and maintain regular contact/support and comply with procedures to protect all hierarchy relationships.
• Normally there should be no communication directly with the end consumer; all communications with the end consumer should be made by and through the agent. There can be exceptions to this rule based on specific circumstances and requests.

Requirements

• Bachelor's Degree in marketing or a related field
• High School Diploma or GED
• Three (3) or more years general insurance industry or related field (financial services, marketing, web-based business, business-to-business customer service or call center) experience
• Life/Health Insurance license
• Working knowledge of insurance services industries and specific current knowledge of product lines assigned to the marketer.
• Knowledge of the general industry procedures, practices and terminology.
• Skill in working effectively with inbound and outbound callers/customers.
• Skill in negotiating and problem solving to resolve internal and external conflicts.
• Proficient computer skills (Microsoft/Word, Excel, PowerPoint, Adobe Acrobat, MS Outlook software preferred).
• Ability to approach and communicate with a wide range of personalities in a professional and courteous manner.

Benefits

• We are proud to provide comprehensive, high quality employee programs to meet employees' needs now and in the future, including a very competitive financial package.