The Internal Communications Manager serves as the primary driver of the company’s internal voice, execution, and communication rhythm. Supporting a workforce of more than 12,000 across the country in corporate, clinical, and facility-based environments, this role ensures employees are informed, aligned, and connected to the organization and its mission.

This is a highly execution-focused role requiring a structured, organized, and responsive professional who takes ownership, moves work forward, and delivers with consistency and accuracy. The Manager partners closely with the Senior Director of Marketing & Communications to translate strategy into clear, effective communication that reflects both corporate priorities and frontline realities.

Key Responsibilities

Strategic Communication & Leadership Support

• Executive Communications: Partners with the Senior Director to draft, refine, and execute communications for the CEO and Executive Leadership Team.
• Strategic Alignment: Translates business priorities into clear, actionable messaging for a diverse workforce including clinical, operational, and administrative teams.
• Change Management: Develops and executes communication plans for organizational updates, including new contracts, operational changes, and HR initiatives.

Content Creation & Channel Management

• Internal Platforms: Manages day-to-day content across internal communication channels including intranet and employee communication platforms, ensuring accuracy, consistency, and accessibility.
• Newsletter & Campaigns: Develops and distributes recurring communications, including company bulletins and targeted campaigns that balance enterprise messaging with field-relevant content.
• Content Development: Produces high-quality written and visual content including leadership messages, presentations, video scripts, digital signage, and manager toolkits.
• Brand Consistency: Ensures all internal communications, materials, and content are aligned with brand standards, tone, and messaging.

Engagement & Culture

• Employee Feedback: Supports the development and analysis of engagement surveys and pulse checks to inform communication strategy.
• Town Halls & Events: Coordinates content and logistics for company-wide meetings including Town Halls, ensuring alignment, clarity, and execution.
• Recognition Programs: Supports and executes employee recognition initiatives that highlight contributions across clinical and operational teams.

Crisis & Operational Readiness

• Rapid Response Communications: Assists in drafting timely communications related to operational updates, public health matters, or facility-level incidents.
• Compliance & Accuracy: Ensures all communications align with healthcare regulations, HIPAA requirements, and operational protocols.

• Experience: 4 to 7 years in internal communications, corporate communications, or a related field. Experience in healthcare, correctional healthcare, or government services strongly preferred.
• Execution Mindset: Highly organized, structured, and responsive with a demonstrated ability to manage multiple priorities, meet deadlines, and independently drive work to completion.
• Writing & Content Development: Strong writing and editing skills with the ability to communicate clearly across executive, clinical, and operational audiences.
• Technical Proficiency: Experience with internal communication platforms, email marketing tools, and Adobe Creative Cloud for content development and design.
• Workforce Communication Experience: Experience communicating with a distributed or deskless workforce that may have limited or restricted email access is preferred.
• Education: Bachelor’s degree in Communications, Journalism, Public Relations, Marketing, or related field.