Responsibilities

• Monitor social channels for engagement, trends, feedback, and performance.
• Draft, schedule, and publish content across social platforms.
• Collaborate on social campaigns and content calendars.
• Research trends, best practices, and competitors for content opportunities.
• Track social mentions and engagement metrics.
• Escalate customer inquiries and respond as directed.
• Update, enter, and maintain website content.
• Review website accuracy, links, consistency, and accessibility.
• Assist with website audits, cleanup, and content organization.
• Support content migrations and website improvements.

Requirements

• Currently pursuing or recently completed a degree in Marketing, Communications, Public Relations, Advertising, Digital Media, Graphic Design, Journalism, or a related field.
• All NorthWestern Energy employees are required to adhere to company safety standards and the Code of Business Conduct & Ethics
• Ensure all actions are consistent with NorthWestern Energy's values, mission, and strategic business objectives
• Demonstrate and maintain a good safety record
• Must possess strong interpersonal and written communication skills
• Videography, Communications, Creative Writing, Photography or Journalism related degree path required
• Experience in interviewing preferred
• Aptitude for producing multimedia content
• Strong written/oral communication skills
• Self-starter who pursues self-education and is customer focused

Preferred

• Experience in videography, writing or photography preferred
• Get Into Energy - Energy Industry Fundamental 2.0 certification is a plus