Responsibilities

• Engage with our community online. Be the friendly, on-brand presence replying to fans on TikTok, Instagram, X, YouTube etc. daily.
• Keep communities healthy. Moderate channels proactively: remove spam, address bad actors, and make sure our spaces feel safe and welcoming.
• Stay ahead of the conversation. Monitor community sentiment and surface emerging trends, memes, and potential issues to the team before they escalate.
• Support content and campaigns. Partner with Integrated Marketing Managers to launch community-driven activations (polls, Q&As, challenges, game feature moments) that actually get people engaged.

Requirements

• 2+ years in community management, social media, or a related role (gaming industry experience is a strong plus)
• Deep familiarity with TikTok, Instagram, X, Reddit, and Discord: you know the culture of each, not just the features
• Genuine love for Roblox and an understanding of the games, creators, and communities within the platform
• Strong written communication skills and the ability to match a brand voice across very different contexts and channels
• Good instincts for when something is a fun moment to lean into vs. a situation that needs escalation or needs to be left alone
• Organized, flexible and calm under pressure, community work moves fast and sometimes gets messy

Preferred

• Experience with social listening or community analytics tools
• Comfort writing internal documentation or playbooks
• Any experience supporting or moderating communities with younger audiences