Responsibilities

• Assist with in-park events to include pre-planning and day-off execution including set-up and tear down, often with multiple events on the same day, with each event having its own unique set up requirements.
• Assist in taking photos and/or videos of events for use in digital content and cataloging digital content for use by Regional and Park Content Managers.
• Assist Marketing team in responding to park reviews and guest inquiries via social media and email
• Assist with ticket printing and distribution for group events, as needed
• Ensure cleanliness and safety within assigned areas and perform all tasks in compliance with company safety guidelines and requirements
• Escalate safety and maintenance concerns to the Park leadership
• Respond to and resolve customer inquiries via phone, email and CRM platforms
• Establish and cultivate internal relationships with park operations and leadership to ensure the relevance and success of events execution
• Create content for sales flyers and promotions, website information, and mailings regarding offerings and pricing each season, including email campaigns via Salesforce
• Professionally represent and market Idlewild at off-site events
• Assist with copying, filing and various other administrative duties
• All other duties as assigned by leadership

Requirements

• Must be at least 18 years of age to comply with Pennsylvania Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Must have reliable transportation to and from your scheduled shift
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.
• Ability to maintain composure and a high degree of professionalism when handling and/or responding to negative feedback
• Must possess strong written and verbal communication skills and be comfortable communicating directly with potential and existing customers
• Must be comfortable speaking in front of large groups
• Must possess strong attention to detail and problem-solving abilities
• Ability to use office technology and equipment, such as PC, software, copier, and telephone
• Ability to follow direction, multi-task, and work as part of a team as well as independently
• Must currently have or be pursuing a Bachelor’s degree in Marketing, Public Relations, Communications, Sales, Event Management, or related major is desired Equivalent work experience will also be considered
• 1+ year of related experience highly desired
• Previous amusement park, theme park, or waterpark experience a plus
• Language: Ability to read, write, and speak fluent English Spanish or other bilingual language skills are a plus
• Physical Requirements: Ability to remain seated for extended periods of time, while using a computer
• Physical Requirements: Ability to stand, walk, and remain on feet for long periods of time throughout the day
• Physical Requirements: Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
• Physical Requirements: Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more
• Working Conditions: This role will be primarily based in an office setting with frequent interaction with other outdoor park locations? - Some exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions - Subject to frequent interruptions, constant repetitive motion, high noise levels, flashing lights, and heavily populated environments

Benefits

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Idlewild and SoakZone, Kennywood, and Sandcastle on your days off, as well as free tickets for your family & friends!
• Exclusive employee events throughout the season