Responsibilities

• Promote booking eligible onsite guests to attend the HGV presentation or the selling of a vacation package to HGV resort.
• Responds to guests in a timely manner and represents HGV’s Cultural Values while demonstrating Customer Services based on HGV Values.
• Each team member is encouraged to carry out all reasonable requests by management, which the team member is capable of performing
• Distribute approved promotional information and incentives to guests that meet tour site qualifications determined by the marketing managers.
• Completes required paperwork accurately and disposition is entered in CRM tool (VOICE, CHORUS, Eclipse, Salesforce) for each customer contact and tour.
• Provides location related guest service to resort guests and visitors, including directing guests to responsible resort services for specific assistance or information.
• Maintains established Minimum Performance Standard on monthly basis.
• Reviews production reports and advises MOD in writing on any challenges within the month the tour shows or package is sold.
• Contacts all guests through onsite call campaigns through company CRM systems.
• Provides information to Fulfillment Department to accurately assist with offering the guest the ability to be pre-gifted as a service prior to tour.

Requirements

• High School Diploma or equivalent
• Able to work varying hours and shifts, including weekends and public holidays
• 1+ year of face-to-face consumer sales/marketing experience
• Excellent interpersonal and guest relations skills
• Must be highly driven and a self-starter
• Detailed understanding of local area

Preferred

• BA/BS/Bachelor's Degree

Benefits

• medical, dental and vision insurance
• 401K plan
• Paid Time Off (PTO) program
• outstanding travel benefits