Responsibilities

• Inspire, motivate, coach, and grow the Platform Growth/Success team; the team responsible for post-sale onboarding, engagement, retention, and growth of our strategic platform customers
• Serve as a strong senior business leader and customer partner to Parafin’s accounts, and to drive usage and expansion within accounts in the form of increasing loan origination and product expansion – identify new strategic opportunities to improve marketing, drive new product adoption and integration, and unlock incremental user segments to help partners grow.
• Ensure Parafin’s portfolio of accounts is healthy, including capital origination performance, product adoption, and customer satisfaction.
• Set and deliver on KPIs for Partner Growth’s accounts and conduct preliminary diagnosis on issues that may impact growth and account health. You will coordinate with internal teams and partners to help growth stay on track.
• Share customer feedback and insights with Product, Engineering, Support, and Platform Partnerships to empower and inform improvements to the Parafin partner experience. Partner with internal senior leadership as the voice of our customer.

Requirements

• 5+ years of experience managing customer success or partnership teams, preferably focused on the enterprise segments.
• Experience in a client-facing role managing multi-threaded relationships for Enterprise accounts for a technical or financial product. Demonstrated ability to build deep and influential relationships with partners up to the C level.
• Proven track record of achieving revenue-based targets and goals, and driving account expansion.
• Experience working with cross-functional teams to solve account issues and drive partner experience improvements.
• Excellent operational, communication, collaboration, and analytical abilities
• Dynamic and strong partner growth execution mindset with a passion and commitment to both understand and successfully navigate our rapid growth.
• Track record of recruiting, developing, and retaining high-performing customer success managers.

Preferred

• Experience in payments, embedded finance, or usage-based sales.
• Familiarity with working on API-driven and other technical products

Benefits

• Medical, dental & vision insurance
• Unlimited PTO
• Work from home flexibility
• Commuter benefits
• Free lunches
• Paid parental leave
• 401(k)
• Employee assistance program