Responsibilities

• Internal Team Enablement: Design and lead a scalable, ongoing training program for Sales, Account Management, and Customer Success teams, covering: Product knowledge, positioning, and messaging across all restaurant technology solutions
• Sales battle cards, objection handling frameworks, and competitive positioning — developed in close partnership with Product Marketing
• New feature rollouts and product updates, ensuring GTM teams are informed and prepared ahead of each launch
• New hire onboarding curriculum to ramp Sales, AM, and CS hires quickly and confidently
• Ongoing reinforcement training to keep teams current as the product portfolio evolves
• Partner with Product Marketing to: Consume competitive intelligence and win/loss insights developed by PMM, then package and distribute them in actionable, field-ready formats
• Align all enablement content with approved messaging, positioning frameworks, and go-to-market strategy
• Co-develop launch enablement plans for new products and major feature releases
• Customer Training & PAR Academy: Own and manage PAR's customer-facing learning management system and training program
• Develop and maintain a comprehensive library of customer training content including courses, certifications, how-to guides, and product walkthroughs
• Create structured learning paths tailored to different customer roles (operators, IT, managers) and product lines
• Drive customer adoption and product proficiency through proactive training initiatives tied to onboarding and ongoing success motions
• Measure and report on training effectiveness, completion rates, and the impact on customer outcomes and retention
• Continuously update content to reflect product changes, customer feedback, and evolving best practices
• Strategy, Operations & Cross-Functional Collaboration: Establish and track KPIs for internal enablement and customer training programs
• Build a scalable content infrastructure using AI-powered tools to produce high quality training materials efficiently and at speed
• Collaborate with Sales leadership, CS leadership, and Product to identify knowledge gaps and prioritize enablement investments
• Maintain a centralized, well-organized resource library accessible to all GTM team members

Requirements

• 5+ years of experience in sales enablement, revenue enablement, customer education, or a closely related function
• Proven track record building and scaling enablement or training programs in a B2B SaaS environment
• Strong ability to translate complex product and technical information into clear, compelling training content
• Experience working closely with Product Marketing to operationalize messaging and competitive content
• Demonstrated experience managing an LMS or customer academy platform
• Excellent cross-functional collaboration skills with the ability to influence without authority
• Strong project management skills with the ability to manage multiple programs simultaneously
• Experience in restaurant technology, hospitality tech, or adjacent vertical SaaS
• Familiarity with enterprise GTM motions including complex sales cycles and multistakeholder accounts
• Prior experience managing or mentoring a team

Preferred

• Experience in restaurant technology, hospitality tech, or adjacent vertical SaaS
• Familiarity with enterprise GTM motions including complex sales cycles and multistakeholder accounts
• Prior experience managing or mentoring a team