Head of Communications, US

Responsibilities

• Execute a cohesive employee communications and insight strategy for the US business, in support of country business objectives with a priority of growth
• Support integrated leadership communications and drive insight-based strategy and culture change communications programmes with a strong focus on the HSBC Bank USA employee population
• Develop narratives and and position HSBC Bank USA as a crucial connector within HSBC’s global network including raising its profile in other regions, supporting inbound and outbound commercial flows
• Actively engage with functional and business peers to safeguard the reputation of HSBC in the US, including in-depth understanding and risk escalation of business and customer trends that could impact the businesses’ reputation and performance
• Oversee a focused integrated communications strategy for HSBC in the US supporting commercial outcomes across both businesses
• Guide and steer Communications activity in the US
• Maintain knowledge of stakeholder requirements, competitor activities and market trends to influence the future communications direction of the US team
• Lead an integrated communications strategy for US leadership engagement including development of messaging, briefing documents, and positioning pieces as relevant
• Provide key internal stakeholders, including HSBC US’s CEO and Management Team, with informed counsel on all communications matters
• Oversee a team that maintains relationships with core media and key external stakeholders in the US in partnership with global CIB media relations and corporate media relations teams

Preferred

• An innovator – a strong desire to drive change, introduce new ideas and to take thoughtful risks
• Strategic mindset and an inspirational people leader
• Executive presence with C-suite executives – confident and effective interaction with senior business leaders
• Strong strategic abilities – use a diverse set of insights to develop a broad perspective and lay out a vision of what the bank/team can achieve
• An internationalist. Understand the East/West and North/South role played by the US business. Ability to take a ‘beyond-just-our-market’, international perspective on issues, opportunities and solutions
• A ‘can do’ mindset – a sleeves-rolled-up approach to getting things moving and making progress
• The ability to deliver high-quality products and exceptional services that provide value and exceed client expectations
• Strong integrity, and a demonstrable commitment to ethics
• A champion for inclusion – creates an environment in which all people feel like they belong
• A focused approach to maintaining HSBC’s brand and reputation

Benefits

• As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, and generous matching gift program. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC.