Head of Communications

USA (Remote)

Salary Not AvailableSenior LevelFull time

Posted 4 months ago

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Job Summary

Drive global hospitality PR and executive visibility for Cloudbeds, shaping narratives on AI, travel tech, and guest experience.

  • Own global communications strategy spanning PR, thought leadership, and executive visibility.
  • Must-have: Extensive hospitality or B2B SaaS PR experience with a strong media network.
  • Standout: Proactively secure high-value speaking opportunities and coach executives for external appearances.

Job Description

Responsibilities

  • Own Cloudbeds’ global communications strategy, spanning PR, thought leadership, executive visibility, and industry influence;
  • Define Cloudbeds’ positions on key industry topics, including AI and the future of travel booking, hotel operations, and guest experience;
  • Lead all company press releases and major announcements, ensuring clear, compelling, and consistent messaging;
  • Create and shape thought leadership with Content Marketing, including bylines, op-eds, keynote narratives, and industry commentary;
  • Act as a spokesperson for Cloudbeds in select media interviews, podcasts, and industry events;
  • Proactively identify and secure high-value speaking opportunities for Cloudbeds executives at major global conferences and events;
  • Prepare executives for external visibility through messaging frameworks, media training, and presentation coaching;
  • Own the development of keynote decks, executive presentations, and event materials in partnership with field marketing;
  • Build and maintain strong relationships with journalists, editors, and industry influencers across trade, hospitality, and mainstream media;
  • Develop differentiated media pitches that drive meaningful coverage and position Cloudbeds as a thought leader;

Requirements

  • Extensive experience in communications, PR, or corporate messaging within hospitality, hotel tech, or adjacent B2B SaaS industries;
  • A strong network of hospitality media, industry analysts, hoteliers, consultants, and influencers;
  • Deep familiarity with major global hospitality and technology events—and how to maximize executive presence at them;
  • Exceptional messaging instincts and the ability to articulate a clear, provocative point of view;
  • Excellent writing and verbal communication skills; equally comfortable on stage, on camera, on a podcast, or behind the keyboard;
  • Experience partnering closely with senior executives and serving as a trusted communications advisor;
  • A self-directed, roll-up-your-sleeves mindset—you’re strategic, but you’re not afraid to do the work.

Preferred

  • Experience partnering closely with senior executives and serving as a trusted communications advisor
  • A self-directed, roll-up-your-sleeves mindset—you’re strategic, but you’re not afraid to do the work
  • Extensive experience in communications, PR, or corporate messaging within hospitality, hotel tech, or adjacent B2B SaaS industries
  • A strong network of hospitality media, industry analysts, hoteliers, consultants, and influencers
  • Deep familiarity with major global hospitality and technology events—and how to maximize executive presence at them
  • Exceptional messaging instincts and the ability to articulate a clear, provocative point of view
  • Excellent writing and verbal communication skills; equally comfortable on stage, on camera, on a podcast, or behind the keyboard

Benefits

  • Remote First, Remote Always
  • PTO in accordance with local labor requirements
  • Monthly Wellness Fridays - enjoy an extra long weekend every month
  • Full Paid Parental Leave
  • Home office stipend based on country of residency
  • Professional development courses in Cloudbeds University
  • Access to professional development, including manager training, upskilling and knowledge transfer.
Cloudbeds logo

Cloudbeds

3.9 Glassdoor

More than a PMS, Cloudbeds is hospitality’s only intelligent growth engine — a unified platform trusted by the world’s most ambitious hoteliers across 150 countries. Built to challenge the limits of outdated tech, Cloudbeds connects operations, revenue, distribution, and guest experience in one powerful, intuitive system. The platform is enhanced with Signals, a hospitality AI model giving hoteliers the power to anticipate demand, run smarter operations, and craft more personal, profitable guest journeys at scale.Founded in 2012, Cloudbeds has earned top honors from Hotel Tech Report (Top PMS, Hotel Management System, and Channel Manager, 2021–2025), the World Travel Awards (World’s Best Hotel PMS Solutions Provider, 2022), and Deloitte’s Technology Fast 500 (2024). For more information, visit www.cloudbeds.com.Cloudbeds will never offer employment without a formal interview process, and we will never request your banking details or money transfers of any kind via email or messaging app. Please be aware of scammers impersonating the Cloudbeds team and report any suspicious activity.

Founded in 2012
San Diego, California, USA
728 employees (60 in marketing)
70% recommend to a friend
77% CEO approval

Traffic Signals

Monthly Visitors
12.4M
Monthly Google Ads Budget
$92.2K
Traffic Source Mix
Search
15.4%
Direct
57.4%
Referral
26.5%
Social
0.3%
Paid
0.3%

Headcount Trend

Current headcount: ~726

Marketing Team

Marketing Team Size
43 (6% of company)

Funding

Total Funding
$248.4M
Last Raise
$150M
Series D, 4 years ago

Funding History

  • Nov 2021
    Series D • $150M
  • Mar 2020
    Series C • $82M
  • Mar 2018
    Series Unknown

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