Head of Client Performance

Responsibilities

• Lead, coach, and hold accountable a team of Client Success, Paid Media, Technical SEO & Syndication
• Own client retention, renewals, and account growth across the full client portfolio
• Review Paid Media performance across Google, Meta, and other platforms, and step in to fix underperforming accounts
• Evaluate Organic Search strategy, including keyword targeting, content, technical SEO, and links, and explain results clearly to clients
• Guide AI Search Optimization strategy so clients earn visibility inside ChatGPT, Perplexity, Claude, and Google AI answers
• Have a strong knowledge of running a key book of accounts personally
• Serve as the escalation point for at risk clients and lead every save conversation
• Run monthly and quarterly business reviews that tie performance to client revenue using ALTIERA Revenue Intelligence Platform
• Catch performance issues before clients do, and own the process that flags them early
• Partner with Sales on onboarding handoffs and with Content and Technical teams on delivery

Requirements

• 7+ years in agency client services, paid media, or search marketing
• 4+ years managing a team
• Hands on experience running Google Ads and Meta campaigns, deep enough to audit and coach others
• Strong working knowledge of Organic Search and Technical SEO
• Current understanding of AI search and how brands earn visibility in AI answers
• Proven record of improving client retention and growing accounts
• Comfort with analytics, attribution, and revenue reporting
• Strong presentation skills with C Suite and senior marketing leaders

Benefits

• Health, Dental, and Vision Insurance (Company Matched)
• 401k with company match
• Life insurance (company paid)
• 3 weeks paid vacation + 12 paid holidays
• Paid downtown Boise parking
• Private in house gym + personal training
• Team events, catered lunches, kombucha on tap, and more