Head of Accounts at Mass Culture | USA | $140K/yr – $200K/yr

Mass Culture

Head of Accounts

USA (Remote)

$140K/yr – $200K/yrDirector/Executive12+ years expFull time

Posted 5 weeks ago

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Job Summary

Own portfolio level client strategy and governance for Mass Culture, shaping growth plans, cross-channel campaign standards, and trusted client leadership.

Strategy and governance: own operations frameworks and cross-agency leadership to drive growth across all accounts.
Campaign and performance: set standards and ensure planning, execution, and optimization with results accountability.
Team and client leadership: coach Directors/Managers, elevate client communication, and secure renewals and revenue growth.

Job Description

Own client operations and strategic relationships across all Mass Culture accounts; establish planning and testing frameworks and cross-agency leadership; tie each account to a growth plan.
Set cross-channel campaign standards and ensure planning, execution, and optimization with accountability for performance.
Own client relationship strategy, escalation for high-impact moments, renewals, cross-sells, and performance pivots; coach teams on communications to build trust.
Set performance analysis standards and coach teams to diagnose issues and build actionable improvement plans.
Foster cross-team alignment and build systems for faster execution and better communication.
Define reporting standards linking media outcomes to business results; coach teams in communicating insights.