GTM Systems Administrator at M3 | Lawrenceville, GA

GTM Systems Administrator

Lawrenceville, GA (On-site)

Salary Not AvailableMid Level5+ years expFull time

Posted 2 months ago

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Job Summary

Own and coordinate the Salesforce-first GTM tech stack, driving automation, data hygiene, and cross-functional enablement across Sales, CS, and Marketing.

Own Salesforce configuration and automation for Sales Cloud and Service Cloud to enable accurate routing, approvals, and case/workflow management.
Operate GTM tooling and integrations (Sales engagement, CS tools, and middleware) to reduce friction and improve data quality.
Govern data quality and reporting, delivering pipeline visibility and forecasting insights to leadership.

Job Description

Responsibilities

Serve as the dedicated technical owner of Salesforce Sales Cloud and Service Cloud, including users, profiles, permission sets, roles, page layouts, validation rules, flows, and automation.
Own day-to-day GTM technology stack operations, including sales engagement platforms, CS tooling, and adjacent systems.
Build and maintain Salesforce automation using Flow, Process Builder, approval workflows, and alerts.
Lead release management — sandbox strategy, change sets, testing protocols, deployment, and documentation.
Develop and maintain reports and dashboards supporting pipeline visibility, forecasting, and operational insights for Sales, CS, and Marketing leadership.
Own lead routing, territory management, opportunity workflows, and account hierarchy processes within Sales Cloud.
Own case management, queues, SLAs, knowledge base, and customer service workflows within Service Cloud.
Support Quote-to-Cash (QTC) processes within Salesforce — including quoting workflows, pricing governance, discount approval routing, and the handoff of closed opportunities to order management in NetSuite; partner with Finance and Revenue Operations to ensure accurate and timely quote-to-order execution.
Monitor and optimize Workato integrations between Salesforce and NetSuite in coordination with Finance and RevOps.
Own data governance — deduplication, enrichment, CRM hygiene standards, and data quality metrics.

Requirements

Bachelor's degree in Information Systems, Business, or a related field (or equivalent practical experience).
3–5 years of Salesforce administration experience in a SaaS environment, including direct ownership of a production org.
Salesforce Certified Administrator required; Advanced Administrator or additional certifications a plus.
Hands-on experience with Salesforce automation tools including Flow and validation rules.
Familiarity with Quote-to-Cash (QTC) processes — quoting, approvals, and order management within Salesforce; NetSuite or Zone Billing exposure preferred.
Working knowledge of NetSuite or comparable ERP — comfortable operating across systems.
Familiarity with integration middleware such as Workato or Zapier.
Self-starter with the ability to build process and documentation from scratch in a small team.
Strong written and verbal communication skills; able to translate technical decisions for non-technical stakeholders.
Must be able to build and maintain positive business relationships with co-workers and other business contacts.
Must demonstrate problem solving, critical thinking, and initiative skills.
Must have knowledge of a variety of computer software applications especially in MS Office.

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M3

Reach and engage with over 6 million members across M3-owned networks and via Networks in Health, a highly effective international alliance of trusted online healthcare communities in key markets.Our closed, local communities of doctors are trusted by our members as places where they can reach content relevant to their profile and geography. M3 has over 20 years of experience building online doctor communities and providing meaningful content to our members. These communities include Doctors.net.uk in the UK, Vidal in France and m3.com in Japan and offer clients a unique opportunity to communicate with doctors. M3 provides high-quality, high-impact multi-channel programmes, disseminating content to doctors to inspire belief and drive behaviour change. Through market research and precise profiling capabilities, M3 can provide an in-depth understanding of target audiences, ensuring that all messaging is shaped for maximum effect. This bespoke content can be localised, translated, and delivered according to compliance regulations in each of our communities. M3 has a proven track record in delivering unparalleled creatives, content, and engagement through targeted campaigns, meeting strategic objectives, and driving tangible ROI. M3 is committed to its mission to use technology to help people live longer, healthier lives and reduce costs in healthcare. For further information contact reachdoctors@eu.m3.com

Founded in 1998

GBR

517 employees (65 in marketing)

eu.m3.com