Responsibilities

• Influence executive-level decision-making around core business decisions, such as prioritization of account team roles and responsibilities, field activation, change management, and growth opportunities to increase productivity.
• Be a trusted advisor to your organization and their leadership team, communicating, structuring, and problem-solving complex and ambiguous business issues while supporting organization priorities.
• Design and execute change management strategies for the field by collaborating with People Operations, Learning, and Enablement to define hiring criteria, performance management milestones, and role proficiencies.
• Improve operations by launching new programs, setting goals, streamlining processes, and optimizing resource allocation while organizing business cadences to deliver effective operations.
• Support program management of fiscal planning cycles, establish success criteria, and monitor the return on investment of initiatives.

Requirements

• Bachelor’s degree or equivalent practical experience.
• 8 years of experience in a technical project management or a customer-facing role.

Preferred

• Experience leveraging analytical skills (e.g. financial modeling, Google Sheets, SQL, Looker, etc.) to problem solve, influence business leadership, measure outcomes, and evolve recommendations based on results.
• Experience tailoring and delivering compelling reporting and presentations by audience, asking strategic questions, and leading conversations that drive results and efficiencies.
• Experience collaborating with cross-functional teams and influencing without authority to drive operational excellence, successful delivery of priority initiatives, process improvements, and change management.
• Knowledge of enterprise customers and cloud technologies, products and market landscape.