Responsibilities

• Develop and test the initial GTM approach: Define early customer segments, use cases, positioning, messaging, and the customer journey
• Work directly with customers: Partner with salon and spa owners and operators through discovery, demos, onboarding, and adoption
• Drive activation and usage: Identify what creates customer value, where customers get stuck, and how we can improve activation, time-to-value, and ongoing engagement
• Build repeatable processes: Create practical systems for qualification, demos, onboarding, education, support, and customer feedback
• Partner with product and engineering: Turn customer conversations and usage patterns into clear product insights and priorities
• Run focused experiments: Test messaging, onboarding flows, customer education, and follow-up motions, using metrics such as conversion, activation, time-to-value, usage, and retention

Requirements

• Strong structured problem-solving skills and the ability to turn an ambiguous problem into a practical course of action
• High agency and a record of taking responsibility beyond your formal role
• Excellent customer presence: you build trust, ask good questions, explain complex ideas simply, and move conversations toward an outcome
• Sound product judgment: you notice where users become confused, blocked, engaged, or successful
• Comfort using data to identify patterns, evaluate experiments, and make decisions
• Strong written communication and the ability to turn messy customer feedback into clear internal recommendations
• Versatility across customer conversations, operational execution, strategic analysis, and cross-functional problem-solving
• Genuine interest in AI and how it can improve real-world business workflows

Preferred

• Helped launch a new product, business line, customer motion, or operating process
• Worked in a customer-facing software, startup, or operationally complex service-business environment

Benefits

• Health, dental, vision, life & LTD insurance
• Generous monthly wellness budget for gym memberships, yoga, etc.
• Premium subscription to the Calm app & One Medical membership
• Flexible PTO
• 401k plan available (no matching)
• Employee stock option program