Responsibilities

• Develop and test the initial GTM approach: Define early customer segments, use cases, positioning, messaging, and the customer journey
• Work directly with customers: Partner with salon and spa owners and operators through discovery, demos, onboarding, and adoption
• Drive activation and usage: Identify what creates customer value, where customers get stuck, and how we can improve activation, time-to-value, and ongoing engagement
• Build repeatable processes: Create practical systems for qualification, demos, onboarding, education, support, and customer feedback
• Partner with product and engineering: Turn customer conversations and usage patterns into clear product insights and priorities
• Run focused experiments: Test messaging, onboarding flows, customer education, and follow-up motions, using metrics such as conversion, activation, time-to-value, usage, and retention

Preferred

• Helped launch a new product, business line, customer motion, or operating process
• Worked in a customer-facing software, startup, or operationally complex service-business environment
• Used AI tools deeply in your own work or helped customers adopt a new technology

Benefits

• Health, dental, vision, life & LTD insurance
• Generous monthly wellness budget for gym memberships, yoga, etc.
• Premium subscription to the Calm app & One Medical membership
• Flexible PTO
• 401k plan available (no matching)
• Employee stock option program