Growth Automation Manager, Student Engagement

New York City, NY (On-site)

$110K/yr – $160K/yrSenior Level5+ years expFull time

Posted 2 weeks ago

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Job Summary

Own and optimize the end-to-end student comms surface from enrollment through activation and success, turning it into a single cohesive system that drives engagement.

Own end-to-end lifecycle surface from enrollment through activation milestones.
Define and maintain the next-best-action decisioning with triggers, segmentation, routing, and escalation.
Measure engagement with experiments and holdouts to prove improvements and guide changes.

Job Description

Responsibilities

Own the end-to-end student comms surface from enrollment through payment, onboarding, pre-class readiness, activation, and success milestones as one coherent system.
Define and implement the decisioning logic behind next-best-action based on student behavior and context, including triggers, segmentation, routing, and escalation.
Develop and maintain the measurement system to prove engagement improvements and justify changes (metrics, experiments, holdouts, goals).
Establish guardrails to ensure automated and AI-assisted communications are clear, supportive, and human.

Requirements

5+ years experience
Experience owning end-to-end engagement surfaces or lifecycle/automation systems
Owns decisioning logic behind next-best-action
Ability to measure engagement and run experiments
Willingness to build directly in automation tools rather than only briefs
On-site work in New York, NY, US
US citizen/visa only

Preferred

Hands-on experience with a lifecycle/automation platform (Customer.io, Braze, Iterable, HubSpot, Klaviyo, or similar)
AI agent or support-automation tools (e.g., Decagon)
SQL, APIs, webhooks, or low-code tools (Retool, Zapier, Make, n8n)
Experience in edtech, healthcare, marketplace, or consumer subscription domains

Benefits

Meaningful Equity Stake
Subsidized Medical, Dental, and Vision insurance plan options
401(k)
FSA, HSA and commuter benefits
Learning stipend
Open vacation policy, including:

Equal Opportunity Ventures

EO Ventures invests in early-stage businesses that increase opportunity in America. We support entrepreneurs in creating commercially successful companies that advance economic mobility.We believe that market forces can power great ideas to drastically expand economic opportunity. Guided by the best evidence and leading research on what drives economic mobility, we invest in people and ideas that can succeed in and transform those markets.We are active partners to talented, mission-driven entrepreneurs. Our entrepreneurs receive seed funding, space, support, and access to a world-class team of advisors and researchers who provide strategic advice on how to build a highly successful business and maximize social impact.RIGOROUS EVIDENCE + BIG IDEAS + UNTAPPED TALENT = INCREASED OPPORTUNITY

Founded in 2019

Boston, Massachusetts, USA

13 employees

www.eoventures.com