Responsibilities

• Own and scale Guesty’s Referral Partner, Reseller Partner, and Customer Advocacy programs , turning early-stage initiatives into scalable, revenue-generating channels.
• Recruit, onboard, activate, and manage high-value referral and reseller partners, building strong and productive long-term relationships.
• Develop and implement scalable partner onboarding, enablement, engagement, and performance management processes.
• Drive reseller partnerships from identification and onboarding through ongoing engagement and revenue generation, in close collaboration with Sales and Revenue Operations.
• Manage partner communications and program operations through PartnerStack , ensuring a seamless and engaging partner experience.
• Build and maintain a strong network of customer advocates , identifying and activating engaged customers to support sales and marketing initiatives.
• Coordinate customer participation in prospect calls, reference calls, demos, case studies, testimonials, and events.
• Partner closely with Sales, Marketing, Customer Success, Partnerships, and Revenue Operations to embed partner and customer advocacy motions across the go-to-market organization.
• Establish reporting, tracking, and accountability around partner-sourced pipeline, revenue, listings growth, and customer advocacy activity.
• Identify opportunities to improve and scale program performance, using data and KPIs to drive continuous optimization and business impact.

Requirements

• 5+ years of experience in partnerships, business development, customer marketing, customer advocacy, or revenue programs
• Experience building or scaling programs from early-stage foundations
• Strong operational and cross-functional execution skills
• Comfortable working in a fast-paced, high-growth SaaS environment
• Strong communication and relationship-building capabilities
• Data-driven mindset with experience managing toward clear KPIs
• Highly organized, proactive, and entrepreneurial

Benefits

• Health, dental, vision, life, and disability insurance
• 401(k) Retirement Savings Plan & Employer Match
• Paid time off
• All new employees receive a comprehensive virtual onboarding experience.
• Professional development opportunities