Responsibilities

• Built a pipeline of active customer advocates spanning strategic accounts and market segments
• Launched a repeatable process for customer recruitment, approvals, and participation tracking
• Partnered with Sales and Customer Success to convert at least a handful of account wins into references, case studies, or speaking opportunities
• Established a communication cadence that keeps internal teams aware of available advocates and story opportunities
• Delivered award submissions and/or conference nominations built on customer outcomes
• Worked across Marketing to promote the customer stories in social media, on the website, and in sales content.
• Build and maintain relationships with customers to identify and cultivate long-term advocacy opportunities
• Partner with Sales, Customer Success, and Account teams to surface customers with strong business outcomes
• Manage customer participation across references, case studies, advisory boards, speaking engagements, and media interviews
• Equip internal teams with playbooks, newsletters, and updates on available advocates and reference opportunities

Requirements

• 3+ years in customer advocacy, communications, customer marketing, or public relations
• A get-it-done attitude and willingness to pitch in where help is needed.
• Experience in healthcare, life sciences, health technology, or another regulated industry
• A track record of building relationships with customers that convert into concrete advocacy outcomes
• Strong writing and communication skills, shown through work like case studies, award submissions, or executive talking points
• Project management skills strong enough to run several advocacy initiatives in parallel without losing momentum
• Comfort working across Sales, Marketing, Communications, and Executive Leadership without formal authority over any of them
• Experience managing a formal advocacy or reference program from the ground up

Preferred

• Experience supporting organic social strategy or executive storytelling
• Familiarity with Salesforce and marketing or advocacy technology
• Working knowledge of the healthcare or life sciences ecosystem

Benefits

• benefits including, but not limited to, comprehensive health, dental, and vision insurance; flexible time off and holidays; 401(k) with company match; disability insurance and life insurance; and leaves of absence in accordance with applicable state and local laws and regulations and company policy.