Responsibilities

• Work with the team to produce best-in-class experiences across channels – TV/online video, social, email, SMS, MMS, Push - integrated with experiential promotions, gamification and loyalty programs
• Lead the creation of email custom design systems as well as utilize and scale existing client design systems
• Support creative work partnered with Strategy and Analytics teams using all available insights including customer feedback, quantitative data and usability findings
• Work with the cross-functional teams and leaders to ensure user adoption and client satisfaction
• Be a trusted creative voice for your accounts and develop good relationships with your clients
• Demonstrate to clients that you understand their challenges and respond to their creative and strategic requirements
• You'll mentor direct reports and create a supportive culture of collaboration
• You'll oversee creative choices, relate to messaging strategies, elevate the quality of the work, and meet client objectives while achieving our financial objectives
• You'll be a go-to client-facing creative voice, nurture client relationships, present and sell creative concepts, and be day-to-day leadership between client and creative teams
• You'll partner with leadership and will oversee clients while balancing the needs of the team.

Requirements

• 15+ years of experience or equivalent experience
• 5+ years' experience in a creative leadership capacity
• Bachelor’s degree in marketing, advertising, digital design, copywriting or related field
• Experience mentoring talent, navigating inter-agency and client relationships
• Experience organizing others while believing in total accountability
• Experience leading projects and your team in high-pressure situations
• A portfolio with work exemplifying compelling ideas
• Digital, interactive and customer experience agency or consultancy experience desired
• Strong interpersonal skills, including the ability to facilitate client meetings and lead presentations
• Strong team leadership and mentoring skills; able to inspire collaboration

Benefits

• Medical, vision, and dental insurance,
• Life insurance,
• Short-term and long-term disability insurance,
• 401k,
• Flexible paid time off,
• At least 15 paid holidays per year,
• Paid sick and safe leave, and
• Paid parental leave.